PSA Specialist I

Korn Ferry

17h

About The Position

The PSA financial support specialist manages all the financials for select client projects. SAP is the Korn Ferry financial system and we use a web based interface (PSA) as well as other propriety business system to manage our projects. This role will use systems to support consultants and project managers in setting up, monitoring and controlling the financials of projects. As a primary contact for fielding client requests, the PSA financial support specialist is critical to the ability of Korn Ferry (KF) to provide excellent customer service.

Requirements

Minimum of corporate internship experience required
Aptitude for financial and mathematical concepts
Experience in accounting and customer service related fields is a plus
Experience with SAP or other ERP systems a plus
Strong financial acumen
Strong customer service skills for both internal and external customers
Must be able to work with little supervision, and be able to organize multiple priorities and work deadlines (in accordance with local employment laws).
Must be detail-oriented
Excellent communication skills with the ability to persuade and influence others without authority
Ability to work in a team setting and maintain a positive attitude and outlook when under pressure
High level of professionalism and ability to work with senior level executives.
Proficiency in MS Word, Excel, Outlook, and PowerPoint with the ability to learn challenging internal software programs.

Nice To Haves

1 year corporate setting experience preferred

Responsibilities

Maintain project financials and manage all system entry, data and reporting requirements so that our projects are financially healthy and our systems accurately represent the projects in the field.
Build relationships with consultants to understand the nature of the projects and clients.
Advise consultants on the most effective way to use the financial system for their projects.
Look for opportunities to improve the system and streamline processes and champion these improvements within the PMO.
Interpret contracts to define the most effective way to set up in the system.
Enter projects into the system accurately and within agreed timeframes.
Work with consultants and PMs to define resources for projects and enter into system.
Set up and maintain client information in systems.
Monitor time entry for projects and ensure all time is entered.
Monitor project financials, raise issues and opportunities related to revenue to consultants.
Distribute project reports to consultants communicating requirements around forecasting, revenue recognition and billing.
Track project expenses.
Partner with consultants on monthly revenue calls.
Co-ordinate and manage use of external contractors on projects.
Trigger invoices according to billing schedule and project set up.
Manage collections proactively through monitoring billing reports and communicating with account leader when outstanding invoices require action.
May build relationships with client accounts payable departments to facilitate collections process.
Keep system clean through closing projects once complete.
Document and report on project profitability at project, client and territory levels.
Document lessons learned and suggested improvements regarding project set up and financial management.
Act as the first point of contact for client queries on projects, including contracts, delivery and financial queries.
From time to time there may be other duties assigned to support consultants and project managers in the selling, delivery and management of projects and clients.