Customer Relations Specialist, PSA (Work Onsite)

Collaborative Solutions • Santa Ana, CA

8d • Onsite

About The Position

Collectors is seeking Customer Relations Specialists to join their PSA Customer Relations team. PSA is the largest and most trusted third-party trading card authentication and grading company globally, having certified over 40 million cards and collectibles since 1991. The Customer Resource Center operates within the operations process, collaborating with other Operations departments. The ideal candidate will be a team player with at least 6 months of customer relations experience in a customer service environment, including experience with customer resolutions, processing and investigating claims, and shipping/handling. This role requires strong problem-solving skills, the ability to de-escalate customer situations, and excellent communication skills. The position is full-time and requires onsite work 5 days per week at the Plano, TX office.

Requirements

• At least 6 months of relevant customer relations experience.
• Strong problem-solving skills.
• Excellent communication skills.
• Excellent listening skills and an empathetic voice and manner.
• Organized, detail-oriented, and possess strong interpersonal skills.
• Knowledgeable in Google Workspace systems.
• Candidates must be authorized to work in the United States.
• Ability to lift, carry, and move materials up to 40 pounds.
• Ability to sit or stand for extended periods of time.

Nice To Haves

• College degree preferred.
• Experience handling customer resolutions.
• Experience processing and investigating claims.
• Experience with shipping and handling.
• Knowledgeable utilizing Salesforce.

Responsibilities

• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
• Collaborate with Operations and other departments to find appropriate solutions for customer responses.
• Provide accurate, valid, and complete information by using department protocols to customers.
• Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
• Maintain accounts by processing customer adjustments.
• Continuously update department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead/supervisor.

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision.
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(K) Matching Plan: A competitive 401k matching plan.
• Vacation: All full-time employees are eligible for paid vacation.
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays.
• Employee Discounts: Employees receive discounts on select grading services for approved submissions.
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs.
• Fun Working Environment: Team members are invited to participate in celebrations, holiday events, and team building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED