PS Telecommunicator II

City of Tyler•Tx 75702, TX

2d•Onsite

About The Position

The fundamental purpose of this position is to receive all incoming calls for Police and Fire assistance and dispatch necessary units to calls, utilizing Computer Aided Dispatch software. This position will also perform a variety of general support duties related to the operation of the communications center.

Requirements

Must be able to listen effectively, exercise good judgment and sound decisions in emergency situations, must be able to hear alarms and other auditory warning devices, must be able to operate a visual display terminal for extended periods of time.
Must be able to accurately enter calls into CAD system, even minor typographical/clerical errors can lead to possible loss of life, improper arrest, erroneous release of a violent offender, etc.
Must learn geographic features and streets of the City of Tyler, Smith County and surrounding counties.
Must be able to type at a speed necessary for adequate job performance, must be able to understand and follow oral and written instructions.
Must be able to comprehend and make inferences from written material.
Must be able to sit for long periods of time, communicate clearly and effectively with and elicit information from upset and/or irate citizens.
Must be able to handle simultaneous events effectively.
Must be able to operate a computer aided dispatch system, computer systems, and other office equipment quickly and accurately.
Must have normal hearing of 25 dbs or less at 500 Hz, 1000 Hz, 2000 Hz and 3000 Hz as defined by the American National Standard Institute (ANSI, 1969).
Must be able to read, write, and speak English language.
Must be able to sit indoors for prolong periods of time.
High School Diploma or GED required.
Must be able to type 35 WPM (net).
Proof of the 35 WPM typing requirement can be obtained from: CritiCall Public-Safety Dispatcher Pre-Employment testing.
The date of the CritiCall typing evaluation must be dated within the last year.
Obtain TCOLE license within one year of employment.

Nice To Haves

Two years of relevant experience in place of each year of college required in the job description.
Four years of relevant experience will be considered in place of an Associate's Degree.
Eight years of relevant experience will be considered in place of a Bachelor's Degree.
Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree.

Responsibilities

Answer 9-1-1 and non-emergency lines.
Distinguish between emergency/non-emergency calls, effectively prioritize calls for service.
Determine nature and location of emergency, determine priorities, and enter call for Police and/or Fire.
Dispatch necessary units, transfer call to or notify EMS.
Process complaints and make appropriate referrals on a wide variety of public safety matters that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.
Summarize critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for police and fire assistance according to the level of response required.
Provide administrative public safety information, such as, but not limited to, how to file accident reports, report a crime, find a towed car, etc.
Maintain radio contact with all units on duty.
Allocates resources appropriately as the need arises by applying appropriate decision-making rules and approved protocols.
Notify units of all changes to incident priority, enter and update in the narrative of the incident with all additional information received regarding incident.
Access and operate multiple computer systems, including local and state database systems to verify information; to locate existing or prior warrants, protective or other orders and/or officer safety information and effectively communicate this information to officers; and the Texas Law Enforcement Telecommunications System (TLETS/Open Fox) system, including, but not limited to, persons, vehicles, drivers, guns, articles and Computerized Criminal Histories files to query, enter, modify, clear and cancel data.
Compose and/or send various teletypes or comprehend and process correctly those received.
Set off sirens and send alerts in inclement weather.
Enter and clear stolen/wanted persons or items from computer system.
Monitor several public safety radio frequencies.
Record tow offs to prevent inaccurate stolen vehicle reports.
Monitor CCTV security cameras.
Filing, faxing, emailing warrant confirmations and other documents.
Training new employees.
Performing second party checks on co-worker entries.
Assist other dispatchers as necessary and when not occupied with primary duties or if occupied with duties of lower priority.
Performs other related duties as assigned.

Benefits

Medical Test / Work Fitness – Medical examination performed by a licensed physician.
Psychological Examination – Applicants will be required to take and pass a Psychological Examination consisting of both a written examination and clinical interview with a licensed psychologist.
Background Investigation – Applicant will be required to complete a Personal History Statement and appropriate releases and paperwork to initiate a background investigation.
Polygraph Examination – A polygraph examination will be administered as a part of the background investigation.
Critical Test – Applicant will be tested on their ability to multi-task, listening comprehension, data entry, map reading, and typing speed skills and abilities.
Observation Period – Applicant will be required to complete a four (4) hour observation period, in which they observe a tele-communicators daily tasks and responsibilities.
Drug and Alcohol Screenings
Work Fitness Evaluation
Criminal Background Check
Consumer Report/Credit Check