Provisioning Agent - HNL

Southwest Airlines • Honolulu, HI

2d • Onsite

About The Position

Southwest Airlines Provisioning Agents prepare aircraft for flights by stocking provisions, setting up passenger amenities, cleaning cabin and galley areas, and transporting supplies and equipment. The role works in both warehouse and airport ramp environments, operating provisioning trucks and, when qualified, other motorized ground service equipment. Aircraft provisioning must be completed within prescribed ground times, often under tight time constraints.

This position is covered by a Collective Bargaining Agreement (CBA), which sets pay, schedules, and other job details. Schedules are based on seniority and may include early mornings, late nights, weekends, holidays, and mandatory overtime. Shift trading may be available. External applicants must currently reside on the island of O’ahu. Applicants must be U.S. citizens or authorized to work in the United States; sponsorship is not available.

Requirements

• Must be able to read, write, speak, and understand English fluently.
• Must successfully complete Provisioning Agent training and the probationary and/or evaluation period.
• Must comply with the Probationary Attendance Control Policy during the probationary period and maintain satisfactory performance evaluation ratings.
• Must recognize hazardous situations and handle emergencies as needed.
• Must work under tight time constraints and remain alert to moving vehicles, aircraft, and personnel.
• Must be able to use radio equipment and communicate information and instructions verbally and/or by radio.
• Must be able to type and use a computer keyboard at a speed sufficient for job demands.
• Must be able to work on provisioning trucks and stands at heights of 10 feet or above.
• Must be able to read documents, follow instructions, and learn and understand provisioning procedures, rules, and regulations, including security regulations.
• Must obtain a Security Identification Display Area (SIDA) badge and meet local airport requirements.
• Must possess a valid U.S. driver's license.
• May be required by Station Leadership to obtain a Customs Seal and meet requirements for international flights.
• Must be able to work in limited spaces and regularly lift and move items weighing 70 pounds or more, as well as repetitively lift 25 to 65 pounds on raised surfaces.
• Must be able to observe safety practices and communicate with Team members verbally and in writing.
• Must be able to bend, stretch, and squat while working in aircraft galleys, provisioning vehicles, warehouses, offices, and other designated work areas.
• Must be able to operate cutting tools to open supply boxes.
• Must maintain a well-groomed appearance according to Company standards.
• Must be a U.S. citizen or authorized to work in the United States.
• Must be at least 18 years of age.
• Must comply with Company attendance standards and be able to work various shifts, including nights, weekends, holidays, and overtime, as outlined in the labor agreement.
• External applicants must currently reside on the island of O’ahu.
• External applicants are ineligible if they were interviewed for the HNL Provisioning Agent position within the last 12 months and were not selected.

Responsibilities

• Prepare warehouse items for aircraft stocking and operate forklifts and pallet jacks as necessary.
• Pack and repack liquor, beer, and wine containers and complete inventory using an electronic device.
• Load and store multiple bags of ice for provisioning trucks; handle 30 or more bags of ice per shift.
• Prepare perishable items for aircraft stocking and review flight information to plan snack flights.
• Consolidate snacks for future flights and pack and repack entertainment kits.
• Keep the work area clean and organized by sweeping, mopping, wiping counters, and organizing warehouse supplies.
• Maintain provisioning trucks in a clean and orderly manner and regularly stock them with warehouse items.
• Load, unload, and service Company aircraft and transport Company material to and from aircraft.
• Safely drive and operate provisioning trucks in the airport ramp area.
• Operate assigned motorized ground service equipment, when qualified, to support airline operations.
• Stock aircraft galleys with ice, beverages, snacks, cups, paper products, and other provisions.
• Equip aircraft cabins with passenger amenities and other supplies.
• Empty trash receptacles, clean galley and lavatory areas, and restock lavatory compartments.
• Hand-clean aircraft interiors using cleaning materials and mechanized cleaning aids as required.
• Transport cabin, commissary, and cleaning equipment between aircraft and storage areas.
• Perform work safely and in compliance with Company, contractual, and regulatory requirements.
• Respond to internal Customer inquiries and maintain positive relationships with internal and external Customers.
• Attend initial and ongoing classroom and on-the-job training and stay current on procedures, information, and equipment.
• Wear Company-required visual identification and perform other duties as directed by Employee's Leaders.

Benefits

• Free standby travel on open seats on Southwest flights for the employee and eligible dependents.
• Company dollar-for-dollar 401(k) match contribution up to 10% of eligible earnings, subject to plan terms.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan.
• Competitive health insurance for the employee and eligible dependents, with coverage options starting on the first day of employment.
• Opportunities for overtime and shift premiums.
• Opportunities to trade shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed