Senior Provider Relations Coordinator
About The Position
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. This position is responsible for assisting practitioners with the resolution of claims, pricing, coding, contract, and provider service issues, while partnering with internal departments to evaluate and resolve provider, contract, and operational concerns. The role also supports provider network administration activities, manages more complex issues, and may assist with training and mentoring staff.
Requirements
- Bachelor’s degree and 2 years managed care operations experience handling independent work, or 6 years of relevant experience.
Nice To Haves
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
- Experience facilitating virtual meetings, presentations, and educational sessions.
- Experience reviewing and maintaining provider policies, procedures, communications, and operational documentation with a high degree of accuracy and diligence.
- Proven organizational, planning, and time management abilities.
- Experience supporting provider network operations, including provider data maintenance and contract updates.
- Experience analyzing data, preparing reports, and tracking operational trends.
- Experience resolving provider inquiries and coordinating issue resolution across teams.
- Experience supporting provider recruitment, onboarding, training, and retention efforts.
Responsibilities
- Assisting practitioners with the resolution of claims, pricing, coding, contract, and provider service issues.
- Partnering with internal departments to evaluate and resolve provider, contract, and operational concerns.
- Supporting provider network administration activities.
- Managing more complex issues.
- Assisting with training and mentoring staff.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Annual incentive bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
