Provider Relations

MedRisk LLC• CA, US, CA

20h•$17 - $19•Onsite

About The Position

Under moderate supervision, this position is responsible for responding to provider or client inquiries via phone, fax or email. Medata’s proprietary workers compensation and auto liability claims cost-containment software will be utilized to look up these inquiries and all “touches” will be logged in Customer Service tracking/logging software.

Requirements

Experience working in a Call Center and/or Customer Service department, 1-3 years
Ability to work in a high call volume environment while meeting Productivity Standards with high quality
Answer inquiries by clarifying desired information: researching, locating, and providing appropriate information
Researching billing history
Proficiency with touch-typing at a minimum or 40 WPM
Proficiency with 10-key pad at 9000+ kph or equivalent bill processing rate
Proficiency with MS Word and Excel
Excellent written and verbal communication skills
High School diploma or equivalent
Strong attention to detail
Strong Customer Service skills
Customer Focus
Customer Service
Data Entry Skills
Listening
Phone Skills
Verbal Communication

Nice To Haves

Associates Degree preferred
Building Relationships
People Skills
Interpersonal Savvy
Problem Solving
Multi-tasking
Knowledge of MS Outlook
Knowledge of medical terminology
Knowledge of workers compensation terminology

Responsibilities

Answer phone calls and respond to provider’s inquiries as appropriate
Handle provider email and FAX inquiries as assigned and as appropriate
Log all provider interaction “touches” fully, accurately and professionally
Handle all contact with all providers in a professional and courteous manner
Adhere to Productivity Standards as documented
Regular, reliable, and punctual attendance is required as an essential function of this role
Other duties as assigned

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