Provider Relations - Call Center Associate

Conduent State Healthcare, LLC•, Remote US

2d•$16 - $18•Onsite

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join the Conduent Call Center Team No Weekends – No Cold Calling Payrate: $16-$18 per hour based on experience Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. We offer Excellent Training, Career Opportunities, a Great Culture, and Great Benefits! Interested in supporting Medicaid Providers in Montana? Conduent has immediate openings. This is a great opportunity to learn about Medicaid Provider support and the medical eligibility and claims process! About the Role As a Customer Experience Associate, you will be supporting our Medicaid provider community as the first point of contact. You will answer questions concerning their accounts. You will help with their account issues while providing them with exceptional customer service. Hours: 8:00AM – 5:00PM; Monday through Friday with the possibility of flexible hours

Requirements

HS Diploma or GED required
Basic computer skills and familiarity with Microsoft
Have prior office or administrative experience
Have an ability to communicate clearly and professionally with co-workers, clients, and providers
Have attention to detail, grammar, and spelling accuracy skill set
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Be able to successfully pass a pre-employment screening

Nice To Haves

some college preferred
Experience working with Montana Medicaid is preferred
Call center experience is preferred
Knowledge of healthcare or insurance terminology is preferred
Computer system experience with data entry and database documentation knowledge is preferred

Responsibilities

Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures.
Identifying customer needs, answering questions, or resolving problems
Using the tools provided to guide you through customer conversations
Providing customers with important information while communicating in a warm empathetic manner
Gathering information to keep customer profiles and accounts up to date
Verify documentation and images
Attend scheduled staff meetings
Complete required assigned training
Track daily task for quality review
Providing exceptional customer service
Communicate with team members or supervisors about any issues or discrepancies
Handle confidential information with integrity and discretion
Comply with data integrity and security policies
Perform other clerical or administrative tasks as needed

Benefits

$16-$18 per hour based on experience (bi-weekly pay)
Paid on-the-job training
Supportive team environment
Flexible work schedule with start times ranging between 8:00AM to 8:30AM
Business casual dress code
Opportunity for advancement within the company
Health, dental, and vision insurance (if full time)
Paid time off and holidays
401K and matching
Employee discount program
Full-Time employees are eligible for Dependent Care benefits that will assist with expenses from day care, after school programs or elder care programs
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16-$18.