Provider Relations Specialist

Mountain Region Support • Centennial, CO

2d • $28 - $45 • Onsite

About The Position

With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

The Provider Relations Specialist is responsible for establishing and maintaining positive relationships with various providers across all markets in the Value Hub, building strong, cohesive partnerships. The role is responsible for driving provider engagement and strong communication, supporting network development, managing and improving provider performance, sharing data and insights, and supporting the implementation of quality and care initiatives in partnership with other teams across the Value Hub. Works with internal staff, and other contracted entities to deliver contractual performance standards and ensure customer service objectives are continually met.

Requirements

• Experience in marketing, sales or customer service in a health care setting required.
• Strong business acumen, customer service skills, follow-up, organizational and project management skills to ensure objectives and deadlines are consistently met.
• Bachelor’s degree and/or equivalent experience OR 3 or more years' experience working in a similar position in the healthcare industry; or an equivalent combination of training and experience that provide the capabilities needed to perform the job duties.
• Valid driver’s license and/or reliable transportation required for travel.
• Ability to establish and maintain positive business relationships, negotiate favorably, collaborate with others, and build consensus both externally and internally to achieve desired results.
• Demonstrated ability to understand and interpret laws, rules and regulations as defined under state and Federal statutes along with remaining current on Healthcare Reform updates and changes.
• Ability to understand Summary Plan Descriptions, Benefit Summaries, internal operations workflows, and claims policies & procedures.
• Strong problem-solving abilities.
• Ability to identify issues and problems within administrative processes activities, and other relevant areas.
• Ability to understand insights and trends from dashboards and analyzed data outputs to share and recommend practice and operational improvement opportunities to providers.
• Ability to maintain strict confidentiality at all times.
• Ability to continually re-prioritize to meet the needs of internal and external customers throughout the workday.
• Thorough knowledge of generally accepted professional office procedures and processes.

Nice To Haves

• Experience working as an account manager in value based programs preferred.
• Familiarity with value-based care health arrangements and programs.

Responsibilities

• Establishing and maintaining positive relationships with various providers across all markets in the Value Hub, building strong, cohesive partnerships.
• Driving provider engagement and strong communication.
• Supporting network development.
• Managing and improving provider performance.
• Sharing data and insights.
• Supporting the implementation of quality and care initiatives in partnership with other teams across the Value Hub.
• Works with internal staff, and other contracted entities to deliver contractual performance standards and ensure customer service objectives are continually met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level