Provider Relations - Call Center Associate

Conduent•Washington Township, NJ

1d•$16 - $18•Onsite

About The Position

Join the Conduent Call Center Team. This role involves supporting Medicaid Providers in Montana, offering an opportunity to learn about Medicaid Provider support and the medical eligibility and claims process. As a Customer Experience Associate, you will be the first point of contact for the Medicaid provider community, answering questions concerning their accounts, helping with account issues, and providing exceptional customer service.

Requirements

HS Diploma or GED required.
Basic computer skills and familiarity with Microsoft.
Have prior office or administrative experience.
Have an ability to communicate clearly and professionally with co-workers, clients, and providers.
Have attention to detail, grammar, and spelling accuracy skill set.
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
Be able to successfully pass a pre-employment screening.

Nice To Haves

Some college preferred.
Experience working with Montana Medicaid is preferred.
Call center experience is preferred.
Knowledge of healthcare or insurance terminology is preferred.
Computer system experience with data entry and database documentation knowledge is preferred.

Responsibilities

Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures.
Identifying customer needs, answering questions, or resolving problems.
Using the tools provided to guide you through customer conversations.
Providing customers with important information while communicating in a warm empathetic manner.
Gathering information to keep customer profiles and accounts up to date.
Verify documentation and images.
Attend scheduled staff meetings.
Complete required assigned training.
Track daily task for quality review.
Providing exceptional customer service.
Communicate with team members or supervisors about any issues or discrepancies.
Handle confidential information with integrity and discretion.
Comply with data integrity and security policies.
Perform other clerical or administrative tasks as needed.

Benefits

$16-$18 per hour based on experience (bi-weekly pay)
Paid on-the-job training
Supportive team environment
Flexible work schedule with start times ranging between 8:00AM to 8:30AM
Business casual dress code
Opportunity for advancement within the company
Health, dental, and vision insurance (if full time)
Paid time off and holidays
401K and matching
Employee discount program
Full-Time employees are eligible for Dependent Care benefits that will assist with expenses from day care, after school programs or elder care programs
In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.