Provider Liaison--Bilingual English/Armenian Highly Preferred

Child Care Resource Center • Sylmar, CA

2d • $21 • Hybrid

About The Position

CCRC is seeking a Provider Liaison to join their growing team. This role is responsible for analyzing provider eligibility and documentation according to county and state guidelines, providing assistance with eligibility and documentation, maintaining file accuracy, and responding to provider inquiries about CCFA program requirements and procedures. The Provider Liaison will support providers and collaborate with other departments to ensure compliance with all guidelines.

Requirements

• Associate’s degree in the field of Child Development, Social Work, Family Studies, or related field; or High School diploma or equivalent and 2 years of relevant work experience; Or any equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities required to successfully perform the essential functions of the position.
• Demonstrated proficiency and experience with Windows-based programs and data entry.
• Background check required.
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.

Nice To Haves

• Bilingual: Ability to converse, read, write and/or translate in English and Armenian / Spanish in order to provide program information in the client's preferred communication method.
• Experience working with program-eligible families and children.

Responsibilities

• Receive and process documentation to determine provider eligibility for CCFA childcare programs.
• Review documentation for accuracy and approve or deny within the specified timeframe.
• Follow up for missing or incomplete documentation, including non-submission of PPRs or attendance records.
• Process Trustline applications and letters to maintain compliance with county and state guidelines.
• Process providers to receive electronic childcare payments via pay cards or direct deposit.
• Serve as the primary contact to assigned providers and support providers via walk-in, phone, and email while ensuring all activities are logged in NoHo.
• Research customer concerns, follow customer services guidelines, and/or escalate situations as appropriate to the supervisor to ensure issues are resolved in a timely manner.
• Data enter provider non-operational days, days/hours of operation, and absence policies accurately to ensure accuracy of provider payments.

Benefits

• Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c)(3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree