Program Assistant - Bilingual (English/Armenian) Highly Preferred
About The Position
Under supervision, the Program Assistant provides administrative support within an organizational structure, primarily focusing on assisting the Child Care Financial Assistance (CCFA) Division. This position ensures efficient handling of administrative tasks, compliance with program regulations, and effective communication. The Program Assistant will support case management tasks, including filing, typing, mail processing, preparing enrollment and provider packets, and maintaining CCRC’s eligibility list. They will also request appropriate documentation to maintain family eligibility and program compliance, develop and maintain accurate written records, and develop, maintain, and apply knowledge of program regulations and guidelines. Additionally, the role involves providing professional customer service internally and externally, answering telephones, assisting callers, and providing comprehensive support and technical assistance to parents regarding childcare questions and concerns. Daily communication and support to the Child Care Financial Assistance (CCFA) Division is also required.
Requirements
- High School diploma or equivalent required and 2 years of equivalent related work experience (experience in Child Development, Social Work, Psychology, Family Studies, or related field); or Associate’s Degree in the field of Psychology, Sociology, Child Development, Social Work, Family Studies, or related field (as approved) Or any equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities required to successfully perform the essential functions of the position.
- Proficiency and experience with Windows-based programs and data entry.
- Ability to work a regular, full time schedule; overtime may be required as needed.
- Late shift schedule until 7 pm one Monday a month required.
- Ability to work in a professional office environment.
- Background requirements determined according to the requirements of the program(s) which the position will be supporting.
- Background check required.
- Live Scan Clearance / DOJ Fingerprinting
- Health Clearance
- MVR / DMV clearance in accordance with CCRC’s liability insurance provisions
- Child Development Permit
- CPR / Pediatric CPR certification
- Federal Debarment Checks
Nice To Haves
- All minimum requirements above met, plus:
- Education: Bachelor’s degree
- Bilingual : Ability to converse, write and/or translate in English & Spanish or Armenian
Responsibilities
- Support case management tasks including, but not limited to filing, typing, sending/receiving/logging mailings; preparing enrollment and provider packets; sending copies of Notice of Action to parents and/or DPSS; clerical support with photocopying, filing, faxing, typing, mail processing; and maintaining CCRC’s eligibility list
- As requested by Case Specialists, request appropriate documentation to maintain family eligibility and program compliance.
- Develop and maintain accurate, legible and complete written records of families’ program activity.
- Develop, maintain, and apply knowledge of program regulations, guidelines and funding terms and conditions, which can include Title V, funding terms and conditions, Stage 1 contract, CDE, and CCRC policies
- Provide professional customer service internally to members and externally to clients, families, and providers.
- Answer telephones, assist or transfer callers as expected, follow-up as needed.
- Provide comprehensive support and technical assistance to parents regarding childcare questions and concerns.
- Provide daily communication and support as required to the Child Care Financial Assistance (CCFA) Division.
Benefits
- Competitive compensation package
- Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
- Basic Life Insurance and Long Term Disability paid for by CCRC
- Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
- Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
- Opportunities for learning and professional development, including education reimbursement
- Employee Assistance and Wellness Programs
- 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
