Customer Service Specialist - Bilingual Preferred (English/Armenian)

Child Care Resource Center • Sylmar, CA

12h • Onsite

About The Position

Under general supervision, the Customer Service Specialist provides technical customer service assistance to CCRC customers through incoming phone calls and in-person interactions at the Customer Support Center. The position works collaboratively with Agency departments to maintain up-to-date knowledge of Agency programs and procedures, ensuring accurate information is shared with customers. The role also includes general clerical support and data entry services within the department.

Requirements

• Minimum high school diploma or equivalent
• One year of customer service experience
• Background check required
• Live Scan Clearance / DOJ Fingerprinting
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions
• CPR / Pediatric CPR certification

Nice To Haves

• Bilingual Preferred (English/Armenian)

Responsibilities

• Provide customer service and support to parents, providers, and other interested parties including the following responsibilities: Customer Service and Communication (45%)
• Document and Data Management (35%)
• Clerical and Administrative Support (20%)

Benefits

• Medical
• Dental
• Vision
• Voluntary Life Insurance
• Basic Life Insurance
• Long Term Disability
• 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time
• Holidays
• Paid Winter Break
• Opportunities for learning and professional development
• Education reimbursement
• Employee Assistance and Wellness Programs
• Public Service Loan Forgiveness eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED