Provider Liaison - Bilingual English/Spanish Highly Preferred

Child Care Resource Center • San Bernardino, CA

3d • Hybrid

About The Position

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!
Under general supervision, the Provider Liaison is responsible for analyzing the provider’s eligibility and documentation in accordance with county and state guidelines. The Provider Support Liaison provides eligibility and documentation assistance, maintains file accuracy, and responds to inquiries from childcare providers regarding requirements and procedures of CCFA programs.

Requirements

• Associate’s degree in the field of Child Development, Social Work, Family Studies, or related field; or High School diploma or equivalent and 2 years of relevant work experience; Or any equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities required to successfully perform the essential functions of the position.
• Demonstrated proficiency and experience with Windows-based programs and data entry.
• Some travel/business related driving required; Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required.
• Background check required.
• Background requirements determined according to the requirements of the program(s) which the position will be supporting.
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.

Nice To Haves

• Bilingual: Ability to converse, read, write and/or translate in English and Armenian / Spanish in order to provide program information in the client's preferred communication method.
• Experience working with program-eligible families and children, a plus.

Responsibilities

• Receive and process documentation to determine provider eligibility for CCFA childcare programs.
• Review documentation for accuracy and approve or deny within the specified timeframe.
• Follow up for missing or incomplete documentation, including non-submission of PPRs or attendance records.
• Process Trustline applications and letters to maintain compliance with county and state guidelines.
• Process providers to receive electronic childcare payments via pay cards or direct deposit.
• Serve as the primary contact to assigned providers and support providers via walk-in, phone, and email while ensuring all activities are logged in NoHo.
• Research customer concerns, follow customer services guidelines, and/or escalate situations as appropriate to the supervisor to ensure issues are resolved in a timely manner.
• Data enter provider non-operational days, days/hours of operation, and absence policies accurately to ensure accuracy of provider payments.

Benefits

• Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree