Provider Educator, Mid

Acentra Health, LLC•UNAVAILABLE, West Virginia

About The Position

Acentra Health is looking for a Provider Educator to join our growing team. This position is critical to introducing providers to Acentra Health system and policies. The individual within this role will have regular communication with providers via multiple mediums. Educating providers on the use of our Web-based Utilization Management system is essential to the role. This includes being responsible for training activities and available for technical assistance. In addition, this position is responsible for working closely with the Program Director to hold stakeholder meetings and querying providers related to satisfaction.

Requirements

Bachelor’s degree in communications, education, healthcare administration or related business
3+ years’ related experience working with providers related to Provider Relations/education role within a healthcare setting

Nice To Haves

Must have the ability to review and analyze documentation against set standards
Proficient in creating and delivering educational training material using web-based technology
Demonstrated problem solving skills to promptly issue resolution initiatives
Proficient in writing newsletters, emails, presenting on webinars and PowerPoint presentations
Customer Service experience
Knowledge of training or workplace learning methodology
Familiarity with Microsoft Office products and computer applications with ability to navigate through multiple screens
Knowledge of adult learning principles
Ability to maintain confidentially standards and HIPAA compliance when evaluating all pertinent issues

Responsibilities

Provide orientation and ongoing technical assistance for new/existing providers
Offer recommendations and enhancements to improve educational initiatives
Create and update Provider Manuals and User Guides. Update web content regularly to ensure content is current and most effective and efficient mode of delivery to providers
Comprehensive knowledge of eQSuite system and benefit specific guidelines for all services on UM contract
Provide Helpline support requiring extensive research and resolution skills
Develop and conduct provider training sessions as contracted
Coordinate provider stakeholder meetings
Attend committees, panels, and meetings as assigned. Present and lead meetings, as required
Coordinate provider satisfaction surveys
Manage provider email boxes
Deliver provider training reports on a monthly, quarterly, and annual basis per contractual requirements
Collaborate with internal and external cross- functional teams to address provider questions, concerns and uphold the quality and integrity of services aligned with contractual requirements
Communicate with client and external provider Liaisons utilizing any approved web-based technology or by telephone
Provide internal training to team on skill enhancement on responding to helpline issues
Assist in evaluating provider quality trends and developing tutorials to educate providers
Stay abreast of industry trends, regulatory changes, advancements in healthcare technology and share information to team to improve quality. Be recognized as Subject Matter Expert (SME) on Provider training, trends, issues, and needs
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules