Provider Coordinator

Allina Health System • Saint Paul, MN

5d • Onsite

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. Its mission is to provide exceptional care by preventing illness, restoring health, and providing comfort. The organization emphasizes whole-person care, employee well-being, and career development.

The Provider Coordinator maintains systems essential to daily operations supporting patient care. The role schedules and coordinates appointments, procedures, and tests; maintains and communicates department and provider schedules; and provides department support to promote efficient clinical operations and an exceptional patient experience. The position is based at 333 Smith Ave N, Saint Paul, Minnesota, and is a 1.0 FTE role working 80 hours per two-week pay period on eight-hour day shifts, with no weekends.

The position may include scheduling and rescheduling patient appointments and coordinating insurance verification, prior authorizations, patient registration, records, and administrative support. It may also involve chart preparation, department reception, telephone coverage, maintaining department materials, and assisting physicians with administrative processes. Allina Health offers employee benefits and well-being resources, with eligibility and offerings determined by FTE and union representation.

Requirements

• Must be at least 18 years of age.
• Must have the education and/or experience needed to meet the required functional competencies listed in the job description.

Nice To Haves

• High school diploma or GED.
• Post-secondary education in a medical field.
• Two to five years of experience in a medical office, including administrative support, scheduling, customer service, working knowledge of Microsoft Suite, and electronic medical records.

Responsibilities

• Schedule and reschedule patient appointments, procedures, diagnostic tests, surgeries, hospital admissions, and related appointments among multiple providers.
• Enter scheduling documentation in the electronic medical record as needed.
• Verify insurance, obtain prior authorizations, and register patients as needed.
• Manage the patient outcome tool, including preparation and distribution, as needed.
• Create, delete, and modify schedule versions and calendars to reflect provider schedule changes.
• Arrange interpreter services for patients as needed.
• Provide department reception and patient check-in as needed.
• Provide telephone coverage and route messages appropriately.
• Track insurance verification using multiple systems as needed.
• Maintain the lobby area as needed.
• Ensure patient documentation is complete and manage an insurance or referral work queue.
• Organize and maintain department records, manuals, and patient education materials.
• Participate in patient data reporting and comply with regulatory standards.
• Create and maintain training materials for new and current employees as needed.
• Assist physicians with reimbursements and expense reports, credentialing, charge capture, and medical records as needed.
• Analyze patient records to determine whether outside documents are needed.
• Review patient consent forms and ensure they are updated with the patient.
• Contact document sources, obtain records, and scan and index them into the electronic medical record.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support and benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed