Senior Provider Administrative Assistant Pediatric Cardiology

University Hospitals•Cleveland, OH

1d•Hybrid

About The Position

The Provider Secretary will be the primary administrative support to assigned providers. This role assesses customer needs, meets quality standards for services, and evaluates customer satisfaction. The position demonstrates excellent communication skills and provides quality customer service by answering and making telephone calls. The role coordinates various clinical and non-clinical administrative activities of providers, including schedules, lab coats, and ID badges. It also schedules office visits, surgical procedures, and ancillary testing according to practice/organization guidelines. The position ensures completion and/or coordination of activities related to patient financial clearance prior to service being rendered, including insurance eligibility, medical necessity, and prior authorization activities. The Provider Secretary ensures materials are provided for meetings/interviews as necessary in a timely manner and follow-up is completed as assigned. This role handles a variety of administrative issues with regard to phone calls, always following through to assure all requests/complaints/communications are handled in the appropriate manner. The position types, transcribes, and processes correspondence, documents, grant papers, and publications, and coordinates timely submission of grant papers and publications. It completes correspondence and/or administrative paperwork. The role performs advanced tasks for the department (e.g., denial management, SSI, iprocurement, etc.) and takes dictations for letters of recommendation for medical students, residents, fellows, attending staff, and past colleagues. The Provider Secretary provides training to newly hired secretaries and offers additional support for current secretaries as needed. The role provides clinical support to various onsite locations as needed and supports the onboarding process of new providers to the department/division. It performs general office duties and provides back-up support for other staff as needed. Other departmental duties may be assigned as needed.

Requirements

High School Equivalent / GED (Required)
3+ years secretarial experience (preferably with at least 1 year previous administrative/secretarial support of a provider or provider practice) (Required)
Experience with demonstrated problem solving ability (Required)
Medical terminology (Required proficiency)
Proven ability to successfully manage multiple tasks simultaneously (Required proficiency)
Computer skills in a Windows environment (Required proficiency)
Demonstrate proficient verbal and written communication skills (Required proficiency)
Ability to organize and prioritize workload to achieve expected outcomes (Required proficiency)
Intermediate knowledge of office equipment (Required proficiency)
Intermediate computer skills in Windows environment (Required proficiency)
Excellent verbal & written communication skills (Required proficiency)
Experience in customer service environment (Required proficiency)
Excellent Organizational skills (Required proficiency)
Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams (Required proficiency)

Nice To Haves

Associate's Degree (Preferred)

Responsibilities

Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
Demonstrates excellent communication skills. Provides quality customer service by answering and making telephone calls.
Coordinates various clinical and nonclinical administrative activities of provider’s including schedules, lab coats, id badge, etc.
Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
Types, transcribes and process correspondence, documents, grant papers and publications.
Coordinates timely submission of grant papers and publications.
Completes correspondence &/or administrative paperwork.
Performs advanced tasks for department (i.e. denial management, SSI, iprocurement, etc… Takes all dictations for letters of recommendation for medical students, residents, fellows, attending staff and past colleagues.
Provides training to newly hired secretaries and provides additional support for current secretaries as needed.
Provide clinical support to various onsite locations as needed.
Supports the onboarding process of new providers to the department/division
Performs general office duties and provides back up support for other staff as needed.
Performs other duties as assigned.
Complies with all policies and standards.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.