Provider Administrative Assistant Neonatology

University Hospitals•Cleveland, OH

1d•Onsite

About The Position

This role involves providing comprehensive administrative support to healthcare providers in the Neonatology department. Key responsibilities include managing schedules, coordinating patient appointments and procedures, handling financial clearance processes, and ensuring timely submission of important documents. The position requires excellent communication and organizational skills, proficiency in computer applications, and the ability to manage multiple tasks effectively in a healthcare setting. Adherence to policies and procedures, particularly regarding patient privacy (PHI), is crucial.

Requirements

High School Equivalent / GED (Required)
Experience with demonstrated problem solving ability (Required)
Computer skills in a Windows environment (Required proficiency)
Demonstrate proficient verbal and written communication skills
Ability to organize and prioritize workload to achieve expected outcomes
Proven ability to successfully manage multiple tasks simultaneously
Basic knowledge of office equipment
Basic computer skills in Windows environment
Excellent verbal & written communication skills
Experience in customer service environment
Excellent Organizational skills
Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams

Nice To Haves

1+ years secretarial experience preferably in health care setting.
Medical terminology

Responsibilities

Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls.
Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc.
Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities.
Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
Completes correspondence &/or administrative paperwork.
Types, transcribes and process correspondence, documents, grant papers and publications.
Coordinates timely submission of grant papers and publications.
Performs general office duties and provides back up support for other staff as needed.
Performs other duties as assigned.
Complies with all policies and standards.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.