Protective Services Supervisor - Richmond

Blackstone Consulting, Inc.•Richmond, CA

About The Position

Blackstone Consulting, Inc. (BCI) seeks a dedicated Protective Services Supervisor to serve as part of the security and care delivery team for a healthcare provider. The supervisor manages day-to-day operations of the HPO program for an assigned market, service area, or medical center, including operational effectiveness, problem resolution, staffing, scheduling, supervision, and training. The role ensures the delivery of high-performance, professional, and technical security functions to protect patients, staff, physicians, visitors, property, and facilities from crime, disruptive activity, and workplace violence. The supervisor provides leadership, direction, and support to assigned HPO personnel and resources and, when appropriate, performs Healthcare Protection Officer duties, including responding to security incidents and workplace violence. The position also plans and delivers employee training, maintains training materials and records, evaluates training effectiveness, and keeps training programs aligned with workplace changes, regulations, and company requirements. The supervisor learns facility-specific policies and procedures and supports management in achieving training and development objectives.

Requirements

High school diploma or GED.
At least 5 years of experience in security, military, or law-enforcement-related work, combined with at least 3 years as a healthcare security lead.
Background in security management, organizational leadership, or a similar field.
California-issued Security Guard Card.
Experience managing multiple security officers.
Strong de-escalation skills.
Excellent verbal and written communication skills.
Ability to pass a Physical Agility Test upon employment and annually as a condition of continued employment.

Nice To Haves

Law enforcement or military police management experience.
Healthcare security supervisor experience.
Exposed Firearms Permit or Armed Security License.

Responsibilities

Present training using varied instructional techniques, including role-playing, simulations, team exercises, lectures, and computer-based methods.
Provide courteous, respectful service to client staff, members, and visitors, maintain positive public relations, and represent BCI, the client, and its Security Department well.
Organize and develop training manuals, reference materials, testing and evaluation procedures, visual aids, and other educational materials.
Evaluate and revise training materials, delivery methods, and content to address workplace changes, identified gaps, and new regulations.
Research and remain current on federal and statewide mandatory training requirements to support company compliance.
Read and interpret police reports, local and state laws, instructions, and procedure manuals.
Design, plan, and organize training programs, policies, and schedules on common and specialized security subjects in accordance with legal, contractual, and company requirements.
Learn healthcare facility-specific procedures and policies.
Follow company policies and procedures and comply with local, state, and federal regulations.
Maintain training records and prepare statistical reports to evaluate training activities and instructor performance.
Communicate with and support management in achieving training and development objectives.
Manage day-to-day HPO program operations, including staffing, scheduling, supervision, operational effectiveness, and problem resolution.
Provide leadership, direction, and support to assigned HPO personnel and resources.
Ensure professional security services protect patients, staff, physicians, visitors, property, and facilities from crime, disruptive activity, and workplace violence.
When appropriate, perform Healthcare Protection Officer duties, including responding to security incidents and workplace violence.
Perform other duties as assigned.