Protective Services Specialist 4 (PCN 063192)

State of Alaska•Ketchikan, AK

1d•Onsite

About The Position

The Department of Family and Community Services, Office of Children's Services (OCS), is recruiting a full-time Protective Services Specialist 4 in Ketchikan, Alaska. The position is open to Alaska residents only. The role supervises and supports Protective Services staff, oversees social service programs and casework, handles complex or high-need cases, and works with community and state partners. The position also represents the agency in court and public education settings, recommends policies and procedures, maintains working relationships, and prepares required records and reports. The Office of Children's Services' mission is to ensure the safety, permanency, and well-being of children by strengthening families, engaging communities, and partnering with Tribes. OCS emphasizes a diverse and inclusive workforce and a culture of safety, respect, and equitable treatment. The Ketchikan Field Office is in the downtown State Office Building and serves Ketchikan and the Ketchikan Gateway Borough, with backup support for the Craig Field Office on Prince of Wales Island. The role requires a valid Alaska driver's license. State vehicles may not always be available; employees using a personal vehicle for work must have current automotive insurance, and mileage reimbursement is available. A child protective history check, background check, and fingerprint check will be performed. The successful candidate may need to attend training courses, normally in Anchorage. Applicants must demonstrate competencies including analytical thinking and problem solving, integrity, interpersonal skills, oral and written communication, technical credibility, developing others, and influencing and negotiating. Minimum qualifications may be met through a combination of education or training in a relevant field and/or progressively responsible professional experience in social services, health care, legal services, case management, licensing, probation, or care or services for delinquent juveniles.

Requirements

Any combination of education and/or experience that provides the required competencies in analytical thinking and problem solving, integrity and honesty, interpersonal skills, oral communication, writing, technical credibility, developing others, and influencing and negotiating.
Training in social science, behavioral science, health science, guidance and counseling, or a closely related field, and/or progressively responsible professional experience providing assistance, information, or referrals related to social services, health care, or legal services; child, adult, family, or group case management, licensing, or probation services; or care or services to delinquent juveniles.
Valid Alaska driver's license.
Current automotive insurance is required before using a personal vehicle for State business.
Must pass a child protective history check, background check, and fingerprint check.
At interview, applicants may be asked for academic transcripts if needed to meet minimum qualifications and three professional references, including daytime phone numbers and email addresses; at least two references must be current or former supervisors.
Education and work experience used to meet minimum qualifications must be documented in the application; required transcripts or supporting documentation must be provided.

Responsibilities

Supervise and support Protective Services staff, including making hiring decisions and handling performance evaluations, training, and disciplinary actions.
Oversee and coordinate social service programs and ensure quality casework.
Directly manage complex or high-need cases.
Develop resources and collaborate with community and state partners.
Represent the agency in court and public education settings.
Recommend policies and procedures.
Maintain effective working relationships.
Prepare required records and reports.