Protective Services Officer Unarmed - St. Mary's Hospital - PRN

Bon Secours Mercy Health•Richmond, VA

2d•Onsite

About The Position

The Protective Services Officer provides internal and external safety and security functions to support the general safety of Bon Secours Mercy Health facilities. The role includes participating in investigations and detentions when warranted. Officers are assigned to an area and respond to radio and/or telephone calls for routine or emergency assistance. The position protects patients, visitors, and employees through escorts, patrols, and mitigation of environmental safety hazards. Officers deter criminal activity, enforce facility policies, monitor closed-circuit television, intervene in confrontations as appropriate, and document their activities and incidents. Other job-related duties may be assigned by a supervisor, subject to reasonable accommodation.

Requirements

High school diploma or GED.
Valid driver's license.
Obtain BLS Basic Life Support certification from the American Heart Association within six months of hire.
Meet South Carolina Law Enforcement Division licensure requirements within six months of hire; complete TASER Training certification within 60 days in accordance with SLED guidelines and maintain it thereafter.
Complete Non-Violent Crisis Intervention Training within six months of hire.
Basic skills using Microsoft Word.
Proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment, such as batons, handcuffs, body-worn cameras, and soft restraints, in alignment with healthcare regulations and organizational policies.
Technical skills in radio communication, report writing, surveillance systems, and access control software, including accurately documenting incidents and coordinating with clinical teams and law enforcement.
Effective communication, active listening, empathy, and conflict-resolution skills.

Nice To Haves

Vocational/technical degree.
1–2 years of security, law enforcement, or military experience.

Responsibilities

Protect patients, visitors, and employees by providing escorts, patrolling grounds, and mitigating environment-of-care safety hazards.
Deter criminal activity through routine patrols of hospital property, including parking lots and decks.
Enforce policies such as parking regulations, visitation policies, drug enforcement, and tobacco-free/smoking policies.
Monitor hospital activity on closed-circuit television and respond to escalating situations that may require Protective Services involvement.
Intervene in patient, visitor, and/or staff confrontations as appropriate.
Document duties performed, including completion of daily activity logs and incident reports.
Respond to radio and/or telephone calls for routine and emergency assistance.
Participate in investigations and detentions when warranted.