Protective Service Agent

Agua Caliente Casinos•, CA

About The Position

The Protective Service Agent reports to the Manager of Protective Services and/or a Lead Protective Services professional. The role assists with the day-to-day operation of the Museum’s safety, security, and visitor services program, helping maintain a safe and secure environment for Tribal Members, visitors, and staff. The position combines security duties with frequent visitor interaction and service. Agents monitor visitors, staff, museum assets, and equipment; conduct tours and patrols of the museum and its grounds; direct visitors and traffic; provide crowd control and event security; monitor CCTV and access to restricted areas; and maintain security records and logs. The role also involves responding to emergencies, performing first aid, CPR, and AED use as needed, reporting hazards and unusual activity, and coordinating with local police, fire, or emergency medical teams when necessary. Light computer and office work, including email and report writing, may be required. The position requires regular movement throughout the museum and its property, including walking up to 1½ miles, climbing stairs, and standing for extended periods. Outdoor patrols take place in inclement weather, including rain, wind, cold, and extreme heat.

Requirements

High school diploma or GED, or job-related work experience.
Training and certification in CPR, First Aid, and AED.
Excellent public relations skills and the ability to interact with visitors, museum staff, and others.
Ability to stand, move, and work throughout the museum and its properties, including walking up to 1½ miles, climbing stairs, and sitting at a workstation for the duration of a shift.
Physical fitness, strong reflexes, and the ability to climb stairs, walk for long periods, and stand for extended periods.
Excellent hearing, vision, and sense of smell to remain aware of the surrounding environment.
Ability to lift, carry, and operate a fire extinguisher if needed.
Proficiency with a two-way radio and professional communication while using the device.
Good written and verbal communication skills for report writing and speaking with visitors.
Ability to document unusual observations or occurrences and daily monitoring or surveillance activities.

Responsibilities

Watch over visitors, staff, museum assets, and equipment.
Conduct continuous tours and patrols of the museum premises and grounds, including outdoors during inclement weather.
Direct and inform visitors, assist with wayfinding and traffic direction, and help lost children.
Provide crowd control and security for major museum events.
Ensure the integrity of Tribal procedures.
Report suspicious or unusual activities to the appropriate department supervisor.
Assist with monitoring traffic as required.
Maintain and control access to restricted areas.
Perform first aid, CPR, and AED use as required.
Work with local police, fire, and emergency medical teams as necessary during emergencies.
Accept found property, keys, badges, and tags for safekeeping.
Remove individuals from Tribal Property when directed by a Tribal Council Member, Administrative Director, or other executive officer.
Maintain key records.
Complete security incident reports for injured visitors, team members, or guests at the Tribal Cultural Plaza.
Monitor CCTV recordings, building perimeters, parking lots, and the museum’s front and back gates.
Enter and maintain information in the Daily Dispatch Activity Log, including incidents, recording-media changes, report logs, and dispatch logs.
Handle emergencies and report hazardous conditions or irregularities to appropriate personnel.
Perform light office computer work, including emailing and writing reports.