Protective Monitoring & Response Specialist

Crisis24•Addison, TX

1d•$25 - $25•Onsite

About The Position

The Protective Monitoring & Response Specialist works on-site at Crisis24 Private Strategic Group’s Dallas command center in Addison, Texas. The role is responsible for real-time monitoring, incident triage, and situational awareness reporting to identify and escalate security, safety, and reputational risks affecting client environments worldwide. It combines AI-assisted surveillance technology with live human assessment to support early threat detection and informed responses. The specialist is expected to maintain composure and attention to detail, synthesize multiple information sources, and produce accurate, timely outputs. The position supports a discreet, high-touch service for executives and high-profile clients. It requires professionalism, discretion, and strong communication and customer-service skills when interacting with senior leaders, high-net-worth individuals, and their teams. The work takes place in a fast-paced, high-focus command center and includes regular use of multiple monitoring and communication platforms, sustained vigilance, and handling confidential information. This is not a cybersecurity position. The role contributes to a 24/7 operational culture and requires flexibility to work variable shifts, including nights, weekends, and holidays.

Requirements

Bachelor’s degree or equivalent military, law enforcement, or security operations experience.
At least 2 years of experience in a GSOC, command center, or similar operational environment.
Experience providing customer service and issue resolution for executive- or high-profile clients.
Exceptional interpersonal and communication skills, including the ability to respond precisely, calmly, and professionally under pressure.
Strong analytical and situational-awareness abilities and exceptional attention to detail.
Familiarity with AI-supported monitoring platforms, access control systems, and incident management tools.
Ability to remain composed and make sound, measured decisions in high-tempo environments.
Strong written documentation skills, with an emphasis on accuracy and professionalism.
Proficiency with Microsoft Office and Google Suite applications.
Commitment to discretion, confidentiality, and client trust.
Flexibility to work variable shifts, including nights, weekends, and holidays.
Ability, with or without reasonable accommodation, to perform essential duties in a fast-paced, high-focus command center environment.
Ability to sustain vigilance during extended periods of sitting and adapt to changing priorities, emerging threats, and operational demands.

Responsibilities

Monitor security systems, live video feeds, and AI-assisted alerting platforms to identify and assess potential threats.
Validate AI-generated alerts through human analysis; triage incoming alerts and escalate credible concerns according to PSG protocols and established workflows.
Maintain situational awareness across assigned client portfolios and communicate critical events accurately and promptly.
Answer inbound calls and coordinate with internal stakeholders, law enforcement, and external partners as required.
Draft incident summaries, notifications, and operational reports in line with PSG documentation standards.
Record actions in incident management systems to maintain complete audit trails.
Participate in ongoing training and procedural updates to maintain readiness and compliance with PSG standards.
Support shift handovers to ensure operational continuity and data accuracy.
Collaborate with PSG leadership to maintain operational alignment and reporting accuracy.
Protect Crisis24 and stakeholder data and systems by following policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.