Monitoring and Response Agent

Allied Universal • Richardson, TX

3d • Onsite

About The Position

Allied Universal is hiring a Security Intervention Specialist to monitor surveillance cameras and alarm monitoring systems, respond promptly and effectively to event-driven alarms, document activity, and contact support systems in emergencies. The role operates in a 24/7 call center environment and requires sitting for extended periods. It is a full-time, 100% in-office position. Available shifts are second shift (3:00 p.m.–11:00 p.m.) and third shift (11:00 p.m.–7:00 a.m.). Paid mandatory training is scheduled Monday through Friday, 8:00 a.m.–5:00 p.m., for the first two weeks. Pay is $18.00 per hour.

Requirements

• High school diploma or equivalent.
• Obtain a TOPS alarm system monitoring license during paid on-the-job training.
• At least one year of experience in dispatching, security, customer service, or a call center role.
• Ability to work overtime as needed.
• Ability to communicate verbally to direct, control, and/or assist during a crisis.
• Basic proficiency with Microsoft Excel, Microsoft Outlook, and Microsoft Teams.

Nice To Haves

• At least two years of experience controlling cameras.
• At least two years of experience in law enforcement, security, or the military.
• Ability to take initiative, manage and prioritize competing assignments, and meet deadlines.
• Strong organizational skills and ability to keep an executive on track with required information available.

Responsibilities

• Provide customer service in a call center environment.
• Communicate effectively by telephone and email.
• Monitor customer cameras and alarm systems remotely.
• Respond to event-driven alarms promptly by telephone and/or email according to client-specific protocols.
• Conduct virtual escorts as required by contract specifications.
• Conduct virtual patrols of assigned client properties.
• Complete hourly call-ins.
• Perform camera maintenance checks.
• Handle site incidents.
• Complete incident reports and event reports.

Benefits

• Medical, dental, and vision coverage.
• Retirement plan.
• Basic life, AD&D, and disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED