Protection Officer LLH

Riverside Health System•Newport News, VA

9d•$18 - $23

About The Position

The Lifelong Health Protection Officer works under the direction of the Supervisor and performs functions to protect the facility and personnel from property loss and criminal activity. The officer provides services and assistance, as outlined by policies and procedures and directed by Management, to make the facility safe for employees, patients, residents, and visitors and to meet the expectations of Riverside Health. The position monitors security and safety alarm systems, responds to emergencies as directed, operates communications equipment, patrols the campus, assists with visitor and employee access, and supports residents with escorts and transportation as requested. The officer also maintains records and equipment, reports incidents and safety concerns, and follows applicable safety standards, policies, and procedures.

Requirements

Ability to prioritize and complete assignments accurately and on time, meet deadlines, and receive minimal customer complaints.
Ability to respond flexibly to changes and adapt to varying work assignments.
Ability to communicate reliably and accurately with all members of the team.
CPR/BLS certification from the American Heart Association, American Red Cross, or American Safety and Health Institute within 90 days of hire.
AED certification from the American Heart Association, American Red Cross, or American Safety and Health Institute within 90 days if CPR certification is not BLS certification.
Certified Crisis Prevention (CPI) certification from the Crisis Prevention Institute within 90 days of hire.
Valid driver's license; operating company vehicles is an essential function of the job.

Nice To Haves

High school diploma or GED.
One year of prior security experience in a health care or other setting.

Responsibilities

Monitor fire, intrusion, duress, life alerts, Wanderguard, and security alarm systems, and respond as appropriate.
Maintain working knowledge of the Genetec access and video system and Worxhub.
Function in emergency circumstances as directed and operate communications equipment in keeping with assigned duties.
Maintain positive public relations with the community.
Escort employees, visitors, and residents as requested; assist with resident transportation and lifting, including helping residents in and out of vehicles as necessary.
Assist with visitor management credentialing and employee, contractor, and visitor badging, ensuring compliance with established policies.
Direct and assist residents, visitors, employees, contractors, and other members of the public to appropriate parking areas and facility entrances.
Patrol the interior and exterior of the campus to prevent and detect criminal activity.
Write traffic warnings and incident reports.
Ensure appropriate equipment is in the assigned vehicle and maintain protection vehicles, including cleaning, checking fluid levels, and engine maintenance.
Perform facility department functions in the absence of Facilities.
Maintain logs, enter work orders into Worxhub, and maintain SOPs, training modules, fire extinguishers, radios, Genetec, Worxhub, and equipment.
Keep files, SOPs, and the blotter current.
Prepare written reports of incidents or unusual circumstances encountered while on duty, including safety and fire hazards; provide detailed information for quality monitoring through rCare and pass-downs.
Bring accidents, injuries, safety matters, or protection problems to the attention of the Supervisor.
Complete computer-based learning and other employee training necessary to remain current on safety issues, procedures, and processes.
Identify opportunities for service improvement and participate in process improvement and departmental in-services.
Ensure safe practices in accordance with National Patient Safety Goals and RHS policies and procedures, and keep the work area neat, clean, and compliant with RHS, NFPA, ISO, DNV, and State safety standards.