Protection Officer (Labor Pool)
About The Position
The Protection Officer I works under the direction of the Protection Supervisor & Manager. The officer performs functions to protect facilities and personnel from property loss and criminal activity, providing services and assistance in accordance with policies, procedures, and management direction to help keep the facility safe for employees, patients, and visitors and meet Riverside Health’s expectations. The role monitors and responds to fire, intrusion, duress, and security alarms; supports emergency response; operates communications equipment; patrols the campus; assists with visitor management, credentialing, escorts, transportation, and wayfinding; and helps ensure compliance with facility policies. The officer also maintains logs and systems, submits work orders and incident reports, completes training, and helps keep equipment and vehicles serviceable where applicable. The position includes reporting safety concerns and supporting safe practices and service improvement.
Requirements
- Ability to prioritize and complete assignments accurately and on time, meet deadlines, and receive minimal customer complaints.
- Ability to respond flexibly to changes and adapt to varying work assignments.
- Ability to communicate reliably and accurately with all members of the team.
- Certified Crisis Prevention (CPI) through the Crisis Prevention Institute within 90 days (required).
- Control Tactics certification through A To Z Training Solutions within 1 year (required).
- CPR/BLS certification through the American Heart Association, American Red Cross, or American Safety and Health Institute within 90 days (required).
- AED certification through the American Heart Association, American Red Cross, or American Safety and Health Institute is required within 90 days if CPR certification is not BLS.
- A valid driver’s license is not required at locations that do not use vehicles in the performance of job duties.
Nice To Haves
- High school diploma or GED (preferred).
- Prior security experience in a health care or other setting (preferred).
Responsibilities
- Monitor fire, intrusion, duress, and security alarm systems and respond as appropriate.
- Maintain working knowledge of infant security alarms (TOTs), Genetic access and video systems, WorxHub, and Omnigo.
- Perform duties in emergency circumstances as directed and operate communications equipment as assigned.
- Maintain positive public relations with the community.
- Escort employees, visitors, and patients as requested; assist with patient transportation and lifting as requested.
- Assist with visitor management credentialing and conduct contraband searches or wanding.
- Direct patients, visitors, employees, contractors, and other members of the public to parking areas and facility entrances.
- Assist with employee, contractor, and visitor badging and ensure compliance with established policies.
- Patrol the interior and exterior of campus to prevent and detect criminal activity.
- Write traffic warnings and incident reports.
- Ensure appropriate equipment is in assigned vehicles and maintain protection vehicles, including cleaning, checking fluid levels, and engine maintenance, where applicable.
- Maintain logs; enter work orders into WorxHub and calls for service into Omnigo; and maintain SOPs and related systems and equipment records.
- Keep files, SOPs, and the Omnigo calls-for-service system current.
- Write reports about incidents, unusual circumstances, and safety or fire hazards, providing detailed information for quality monitoring through rCare and pass-downs.
- Bring accidents, injuries, safety matters, or protection problems to the attention of the OIC/Supervisor.
- Complete computer-based and other required employee training to stay current on safety issues, procedures, and processes.
- Identify opportunities for service improvement and participate in process improvement and departmental in-services.
- Follow safe practices referenced in the National Patient Safety Goals and Riverside Health System policies and procedures.
- Keep the work area neat, clean, and compliant with RHS, NFPA, ISO, DNV, and State safety standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
