Protection Case Worker x2

International Rescue Committee•Lebanon, PA

About The Position

The Protection Case Worker implements Comprehensive Protection Case Management for people at heightened risk. The role is supervised by the Protection Senior Case Management Officer to support qualitative and effective case management. The position is based in Bekaa, with a working environment that is 20% standard office and 80% field-based. The Case Worker assesses and supports clients and families, develops and follows individualized action plans, provides psychosocial counseling, links clients to services and community resources, and monitors cases through appropriate closure. The role also manages confidential case data and reporting, contributes to service mapping, coordinates referrals with other agencies, and advocates for clients’ access to services and participation in decisions affecting them. IRC workers must adhere to the IRC Way standards of Integrity, Service, Equality, and Accountability, and to IRC policies on safeguarding, conflicts of interest, fiscal integrity, reporting wrongdoing, and protection from retaliation.

Requirements

Two to three previous work experience in case management is mandatory.
Fluency in Arabic is required.
Ability to communicate and write clearly in English.
Ability to maintain confidentiality and uphold respect, non-discrimination, and beneficiary safety at all times.
Good communication skills.
Excellent interpersonal and problem-solving skills, creativity, and flexibility.
Strong team spirit and comfort working in a multicultural environment.
Flexibility to work overtime when needed and ability to handle pressure well.
Good computer skills, including Microsoft Word and Excel.
Good reporting skills.
University degree in social work, psychology, or a related field is preferable.

Nice To Haves

Experience working with refugee populations is preferred.
Experience working in a cross-cultural environment is preferable.
University degree in social work, psychology, or a related field is preferable.

Responsibilities

Conduct household visits and center-based interviews to assess the needs of clients and families.
Work with clients and families to develop and implement action plans aligned with their needs, capacities, and goals.
Discuss clients’ choices and available options, seek alternatives when needed services are unavailable, and involve clients and families in relevant decision-making.
Assess risks and help clients and families understand risks relevant to their situations.
Link clients and families with support groups, networks, and appropriate community-based resources.
Identify and receive referrals for clients and families with specific needs, including referrals detected through registration, psychosocial, outreach, and other activities.
Inform clients and families about their rights, entitlements, and available services, including services beyond those provided by IRC.
Monitor, review, and follow up on services provided to cases.
Maintain complete and updated documentation for each individual case.
Determine when it is appropriate to discontinue follow-up and close cases.
Be accountable to individuals, families, and communities for the services provided.
Provide psychosocial counseling and coordinate services from specialized providers according to clients’ and families’ needs.
Manage, file, and store data while protecting the confidentiality of collected information and services provided.
Prepare and submit weekly and monthly work plans for validation by the Case Management Officer.
Support implementation of monitoring and evaluation tools and report implementation problems.
Participate in weekly reporting and planning meetings to support standards of care, quality case management, and reporting requirements.
Contribute to maintaining up-to-date service mapping and stay informed about available services.
Receive cases referred by other agencies following allocation by the Case Management Officer, and provide appropriate feedback on actions taken while respecting confidentiality requirements.
Advocate on behalf of clients and families to access services and help them represent their views, needs, and capacities in meetings affecting them.
Adhere to IRC professional standards and applicable organizational policies.