Property Technical Specialist, Insurer Management Services/Spécialiste technique, Assurance biens – Services de gestion des assureurs, REMOTE (Anywhere in Canada)
About The Position
The Property Technical Specialist will be accountable for the delivery of XA reporting and XA Client Guidelines to support ClaimsPro operational leadership and enable adjusters to understand and meet insurer expectations. Supporting the Director of IMS, The Property Technical Specialist will also be responsible for measuring regional performance, communicating the results to internal stakeholders, and developing strategies to drive better outcomes. Working within a team environment, the incumbent will be responsible for continuously working to enhance XA performance within Claimspro. This role is critical to ClaimsPro’s objective to become the most trusted partner in the industry.
Requirements
- 3 to 5 years of relevant property claims adjusting experience
- Demonstrated advanced knowledge of XactAnalysis
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Demonstrated ability to communicate effectively at all levels of the organization, including presentations to both internal and external stakeholders.
- Proficient in Microsoft office suite (Excel, Power Point, Word, Outlook, SharePoint)
Nice To Haves
- Must communicate effectively and persuasively with both internal and external stakeholders.
- Motivated to collaborate with internal and external partners to work towards a common objective in constantly evolving environments.
- Working to improve existing processes and procedures proactively and consistently.
- Ability to collaborate with multiple stakeholders and manage conflicting priorities in an effective manner to attain results.
- Rigorous attention to detail and adherence to deadlines.
Responsibilities
- Support the Director of IMS and Regional adjusting teams in the proactive design of workflows to create efficiencies for XA usage.
- Provide oversight and guidance on files requiring technical direction.
- Create, manage, and oversee XA Standard Operating Procedures.
- Maintain current client guidelines and expectations related to the use of XA.
- Review guidelines and act as SME to provide feedback on issues where client guidelines and adjuster processes are not aligned.
- Monitor and maintain active XA user list.
- Work in conjunction with other departments to support client needs.
- Assist with onboarding of adjusters to projects.
- Collaborate with key stakeholders on any special projects and initiatives related to XA.
- Identify adjuster XA handling trends and coaching opportunities.
- Provide reporting on adjuster performance aligned with account requirements.
Benefits
- Accommodation is available on request for candidates throughout the recruitment and assessment process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
