National Account Manager, Insurer Management Services, Remote (Anywhere in Canada)

SCM Insurance Services•Toronto, ON

2d•Remote

About The Position

ClaimsPro is Canada’s largest independent insurance adjusting firm, employing over 700 independent adjusters. The company empowers its team with the tools, technology, and support needed to excel and help clients reach their full potential. This role involves developing and implementing national internal processes to support ClaimsPro operational leadership and ensure adjusters understand and meet insurer expectations. The National Account Manager will support the Director of IMS, measure national account performance, communicate results to stakeholders, and develop strategies for better outcomes. This role is critical to ClaimsPro’s objective of becoming the most trusted partner in the industry.

Requirements

University degree or equivalent business experience.
CIP or working towards CIP designation.
3 to 5 years of multi lines adjusting experience.
Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces.
Knowledge of third-party vendor systems used by Insurers, including Guidewire and XA.
Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
Demonstrated ability to communicate effectively at all levels of the organization.
Proficient in Microsoft office suite (Excel, Power Point, Word, Outlook, SharePoint).

Nice To Haves

Prior account management experience an asset.

Responsibilities

Support the Director and Regional adjusting teams in the proactive design of workflows to create efficiencies for client accounts and specific client initiatives.
Provide directions to Account Coordinator Supervisor, and other internal support teams to execute tasks required to meet client expectations.
Create performance tracking and corrective plans linked to KPIs.
Provide guidance and feedback on adjuster performance aligned with account requirements.
Manage and resolve client issues, escalations and requests in a timely manner.
Administer and maintain client guidelines.
Act in a consultative and advisory capacity on claims matters and technical issues.
Coordinate and facilitate information sessions on account requirements as needed.
Communicate the progress of initiatives clearly to internal and external stakeholders, including participation in regular client stewardship meetings and the preparation of detailed performance reports.
Collaborate with Claimspro Quality Assurance to facilitate internal file audits.
Collaborate with Claimspro Training & Development to facilitate technical training and other development requirements.