Property Support Manager

Tharaldson Hospitality • Brock Hall, MD

6d • $60,000 - $70,000 • Onsite

About The Position

Tharaldson Hospitality Management is hiring a Property Support Manager to provide floating leadership and operational support across its hotel portfolio. The position may assume the responsibilities of an Assistant General Manager, Operations Manager, or another hotel leadership role when additional support is needed. The manager supports hotel teams and General Managers, assists regional and corporate leaders with operational initiatives, and helps properties maintain strong operating standards across different hotels and brands.

This is a full-time, in-person role in the Fredericksburg area that requires significant flexibility and travel, potentially up to 100% of the time, including overnight and extended stays. The schedule may include nights, weekends, and holidays according to property needs, and at least 50 hours per week are expected based on operational requirements. The role involves frequent standing, walking, sitting, and other movements, as well as lifting up to 15 pounds regularly and occasionally up to 50 pounds.

The position pays $60,000–$70,000 annually. Benefits and offerings include career advancement opportunities, competitive pay, employee hotel discounts, a Daily Pay option, flexible work opportunities based on business needs, comprehensive family benefits, paid vacation, and exposure to multiple hotel properties and brands.

Requirements

• At least 1 year of hotel management or supervisory experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to adapt quickly to new environments and establish effective working relationships.
• Strong customer service and conflict-resolution skills.
• Ability to coach, develop, and motivate team members.
• Strong organizational and time-management skills.
• Ability to delegate effectively and prioritize competing demands.
• Professionalism, dependability, sound judgment, and a positive attitude.
• Ability to work independently while collaborating with hotel and above-property leadership.
• High school diploma or equivalent.
• Ability to travel extensively, including overnight and extended stays, based on operational needs.
• Reliable transportation and a valid driver's license.
• Availability to work nights, weekends, and holidays based on property needs.
• Ability to meet an expectation of at least 50 hours per week based on operational requirements.
• Ability to perform the listed physical activities and lift up to 15 pounds regularly and occasionally up to 50 pounds.

Nice To Haves

• Multi-brand hotel experience, including Hilton, Hyatt, IHG, Marriott, or similar.

Responsibilities

• Perform the essential functions of an Assistant General Manager or Operations Manager/Supervisor when assigned leadership is unavailable.
• Provide operational and supervisory support to General Managers as directed by the Regional Director of Operations or other above-property leadership.
• Assist Regional Directors of Operations and corporate leadership with special projects and operational initiatives.
• Work with Front Office and Housekeeping teams to evaluate occupancy, staffing needs, schedules, and labor levels.
• Provide hands-on leadership and support to hotel teams during staffing or operational needs.
• Supervise hotel associates in the absence of other hotel management.
• Support training, coaching, and development of hotel team members.
• Maintain standards for cleanliness, safety, sanitation, and guest service.
• Help resolve guest and employee concerns professionally and effectively.
• Follow company policies, franchise standards, and standard operating procedures.
• Adapt to different hotel environments, teams, brands, and operational challenges.
• Identify opportunities to improve hotel operations, productivity, service, and team performance.
• Participate as an active member of the hotel management and supervisory team.
• Complete other assigned duties and special projects.

Benefits

• Career advancement opportunities
• Competitive pay
• Employee hotel discounts
• Daily Pay option
• Flexible work opportunities based on business needs
• Comprehensive benefits for the employee and family, including Medical, Dental, Vision, 401(k), and Profit Sharing
• Paid vacation
• Exposure to multiple hotel properties and brands
• Opportunities to develop leadership and operational experience

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED