Property Support Manager

Tharaldson Hospitality Management • Cincinnati, OH

1d • $50,000 - $55,000 • Onsite

About The Position

The Property Support Manager is a floating hotel management position that provides supervisory and operational support across Tharaldson Hospitality Management’s hotel portfolio, based on business needs. The role may take on the responsibilities of an Assistant General Manager, Operations Manager, or another hotel leadership position when additional support is needed. The manager works with hotel teams and leadership across different properties and brands, helping maintain operational standards and supporting special projects and initiatives.

This hands-on position requires adaptability and the ability to build relationships quickly in different hotel environments. It involves extensive travel, including overnight and extended stays, and is full-time and in person. Travel may be required up to 100% of the time, and a minimum of 50 hours per week is expected based on operational requirements. The schedule may include nights, weekends, and holidays depending on property needs.

Requirements

• At least 1 year of hotel management or supervisory experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to adapt quickly to new environments and establish effective working relationships.
• Strong customer service and conflict-resolution skills.
• Ability to coach, develop, and motivate team members.
• Strong organizational and time-management skills.
• Ability to delegate effectively and prioritize competing demands.
• Professionalism, dependability, sound judgment, and a positive attitude.
• Ability to work independently while collaborating effectively with hotel and above-property leadership.
• High school diploma or equivalent.
• Ability to travel extensively, including overnight and extended stays, based on operational needs.
• Reliable transportation and a valid driver's license.
• Availability to work nights, weekends, and holidays based on property needs.
• Regular and punctual attendance.
• Ability to perform the listed physical tasks, including standing, walking, sitting, using hands and arms, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.
• Ability to lift up to 15 pounds regularly and occasionally up to 50 pounds.

Nice To Haves

• Multi-brand hotel experience, including Hilton, Hyatt, IHG, Marriott, or similar.

Responsibilities

• Perform the essential functions of an Assistant General Manager or Operations Manager/Supervisor when assigned leadership is unavailable.
• Provide operational and supervisory support to General Managers as directed by the Regional Director of Operations or other above-property leadership.
• Assist Regional Directors of Operations and corporate leadership with special projects and operational initiatives.
• Work with Front Office and Housekeeping teams to evaluate occupancy, staffing needs, schedules, and labor levels.
• Provide hands-on leadership and support to hotel teams during periods of staffing or operational need.
• Supervise hotel associates in the absence of other hotel management.
• Support training, coaching, and development of hotel team members.
• Maintain high standards of cleanliness, safety, sanitation, and guest service.
• Assist with resolving guest and employee concerns professionally and effectively.
• Follow company policies, franchise standards, and standard operating procedures.
• Adapt to different hotel environments, teams, brands, and operational challenges.
• Identify opportunities to improve hotel operations, productivity, service, and team performance.
• Participate as an active member of the hotel management and supervisory team.
• Complete other duties and special projects as assigned.

Benefits

• Career advancement opportunities
• Competitive pay
• Employee hotel discounts
• Daily Pay Option
• Flexible work opportunities based on business needs
• Comprehensive benefits for the employee and family, including Medical, Dental, Vision, 401(k), and Profit Sharing
• Paid Vacation
• Exposure to multiple hotel properties and brands
• Opportunities to develop leadership and operational experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED