Property Records Specialist I

County of Oconee•Walhalla, SC

3d•Onsite

About The Position

The Property Records Specialist I serves as an initial point of contact for customers of the Assessor’s Office. The position provides customer service by responding to inquiries, sharing public information about real property, and assisting with appeals, applications, and customer-requested changes to property records. It maintains accurate county property records, reviews applications, processes changes, and ensures compliance with relevant laws and policies. The specialist supports customers in person and by phone and performs general office duties, including operating office equipment and managing records. The role maintains parcel information in Semap, processes real property tax record requests and applications, and handles ownership and address record updates. It also organizes and researches returned mail and coordinates with coworkers and other offices to serve customers.

Requirements

High school diploma or equivalent, and two years of related work experience; or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Ability to communicate well with the public.
Knowledge of office services and policies.
Competency in basic computer software and functions.

Responsibilities

Provide courteous, clear customer service by receiving and responding to customer requests and inquiries.
Maintain knowledge of relevant laws and policies to guide and support customers.
Update county parcel information in Semap, including legal descriptions, addresses, permits, scanned documents, exemptions, and values.
Receive and review applications and requests concerning real property tax records, exemptions, property verification, and address changes; take appropriate action and notify requestors of decisions.
Compile, review, and maintain paperwork, records, and documents related to property transactions or applications.
Answer a multi-line phone system while serving customers in person.
Enter changes to real estate records accurately into the appropriate computer systems.
Operate basic office machines, such as printers, phones, fax machines, and copy machines.
Perform general office duties, including filing, answering phones, and faxing.
Prepare and accept payment for property-information printouts and maps.
Work with coworkers and other offices to better serve customers.
Maintain a clean and orderly work area.
Organize, process, and research returned mail for tax notices, assessment notices, and notification letters; update addresses and send address-change forms.
Process and remove individuals from the DOR deceased list to update property ownership records.
Mail legal residence or agriculture letters to new owners associated with new deeds.
Collaborate with other departments to prepare mobile-home moving-out-of-county tax notices.
Attend required training and continuing education.
Perform other related duties as assigned.