Property Operations Lead

Kasa • Denver, CO

7d • Onsite

About The Position

The Property Operations Lead is an on-site facilitator of the guest experience and supports efficient property operations across Kasa’s Denver market portfolio. The role conducts regular in-person inspections to ensure public spaces, common areas, and individual units are clean, safe, well-maintained, and ready for check-in according to Kasa brand standards. The lead identifies, prioritizes, and executes cost-effective property improvements while collaborating with Kasa teams, housekeeping partners, and service vendors.

Daily work includes visiting and assessing units, completing recurring property-management tasks, replacing broken items, coordinating with housekeeping and vendors, stocking supplies, and helping with lockouts, last-minute requests, and other guest issues. The role participates in preventative maintenance and brand-standard inspections, communicates on-site issues, maintains supply inventory, and works to reduce after-hours calls and inquiries. The schedule is based on business needs and may include nights, weekends, and holidays. The position is not on-call 24/7, but the employee may receive calls during emergencies and, if available, is compensated above state requirements with a minimum of two hours of overtime on defined days off or after working hours.

The role requires regular access to a reliable vehicle for work, a valid driver’s license, a clean driving record, and proof of insurance. The position is based in Denver, Colorado, and is expected to require approximately 32–40 hours.

Requirements

• Regular access to a reliable vehicle for work.
• Valid driver’s license.
• Clean driving record and proof of insurance.
• Proficiency with modern technology tools and effective use of them in daily work.
• Comfort using a toolkit and devising solutions for common minor repairs and maintenance tasks.
• Ability to arrive at work on time and willingness to work nights and weekends.
• Ability to collaborate effectively with leadership, peers, and external partners.
• Ability to resolve guest needs with confidence, empathy, and creativity.
• Ability to execute established processes precisely and identify deficiencies that negatively affect the guest experience.
• Ability to support tactical change-management execution, including communication plans and training development.

Responsibilities

• Conduct regular in-person inspections of public spaces, common areas, and individual units to ensure they are clean, safe, well-maintained, and ready for check-in in accordance with Kasa brand standards.
• Identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards.
• Visit and assess units and complete recurring property-management tasks.
• Replace broken items and handle common minor repairs and maintenance tasks.
• Liaise with housekeeping partners and service vendors.
• Stock supplies and maintain appropriate inventory levels according to provided guidelines.
• Support lockouts, last-minute requests, and other guest issues.
• Identify and communicate on-site issues.
• Participate in the preventative maintenance program.
• Complete brand-standard inspections and gather property-level data.
• Help decrease after-hours calls and inquiries.
• Collaborate with Kasa teams and partners to support efficient and successful operations.

Benefits

• Kasa Travel Credit, including an allowance of free stays at Kasa locations and discounts for friends and family.
• Paid time off for full-time hourly employees, accruing at a rate that increases with tenure.
• Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.
• The role may also be eligible for equity, bonus, perks, and benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed