Property Operations Associate

Kasa • Austin, TX

8d • Onsite

About The Position

The Property Operations Associate is an on-site facilitator of the Kasa guest experience at the Studio Haus building in Austin, Texas, supporting operations in the South market. The associate serves as a guest-facing representative, offering assistance and local recommendations, responding to concerns, and extending the work of the Guest Experience team. Through regular in-person unit inspections, the associate ensures public spaces, common areas, and individual units are clean, safe, well-maintained, aligned with Kasa brand standards, and ready for check-in.

The role collaborates daily with Kasa teams and partners to support efficient operations, identify and execute cost-effective property improvements, and improve guest and partner outcomes. Day-to-day work can include welcoming guests, facilitating guest relocations, planning for next-day operations, enhancing VIP experiences, hosting guest engagement events, and providing local recommendations. Schedules depend on market business needs and may include nights, weekends, and holidays. The position is not routinely on-call 24/7, but the associate may be contacted during emergencies; available work outside scheduled hours or on defined days off is compensated at a minimum of two hours of overtime, above state requirements.

Requirements

• Regular access to a reliable vehicle for work.
• Valid driver's license.
• Clean driving record and proof of insurance.
• Proficiency with modern technology tools.
• Comfort using a toolkit and devising practical solutions to common minor repairs and maintenance tasks.
• Accountability for property and unit performance, with a focus on creating value and maximizing operating profit per unit.
• Ability to establish and follow processes that support quality standards and identify operational improvements.
• Reliability and punctuality.
• Ability and willingness to work nights, weekends, and holidays as business needs require.
• Ability to collaborate effectively with leadership, peers, and external partners.
• Confidence, empathy, and creativity in resolving guests' stated and unstated needs.
• Ability to support implementation of new processes, tools, and technology, including communications and training.
• Ability to execute established processes precisely and identify process deficiencies.

Responsibilities

• Welcome guests and provide face-to-face assistance, local recommendations, and solutions to concerns.
• Serve as an extension of the Guest Experience team and facilitate guest relocations when needed.
• Conduct regular in-person inspections of units and ensure public spaces, common areas, and individual units are clean, safe, well-maintained, and ready for check-in in accordance with Kasa brand standards.
• Plan and strategize for next-day operations.
• Enhance VIP guest experiences and host guest engagement events.
• Identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards.
• Take accountability for unit and building performance and support partner satisfaction and operating profit per unit.
• Establish and implement streamlined quality-control processes and identify proactive improvements in collaboration with external partners.
• Execute established processes precisely and surface deficiencies that negatively affect the guest experience.
• Support tactical change-management efforts, including communications and training for new processes, tools, or technology.
• Collaborate with leadership, peers, Kasa teams, and partners to improve operations and guest experience.
• Respond to emergencies outside working hours when contacted and available.

Benefits

• Kasa Travel Credit: allowance for free stays at Kasa locations and discounts for friends and family.
• Paid time off accrual for full-time hourly employees, with accrual increasing with tenure.
• Cell phone reimbursement.
• Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.
• Qualifying full-time roles may be eligible for a Wi-Fi stipend, home office stipend, and other perks.
• The role may be eligible for equity, bonus, perks, and other benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed