Property Operations Associate

Kasa • New York City, NY

2d • Onsite

About The Position

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Requirements

• Think Like an Owner: Take accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
• Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
• Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
• Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
• Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
• Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
• Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.

Responsibilities

• Act as an on-site facilitator of the Kasa guest experience.
• Be the face of Kasa during the guest’s stay, interacting with guests face to face, providing assistance and recommendations and address any concerns that arise.
• Ensure all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards.
• Identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards.
• Welcome guests.
• Facilitate guest relocations.
• Plan and strategize for next-day operations.
• Enhance VIP experience.
• Host guest engagement events.
• Provide guests with local area recommendations.

Benefits

• Kasa Travel Credit: Employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• Equity, bonus, perks, benefits, and Kasa Travel Credits may be available.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed