Property Operations Lead

Kasa • Chicago, IL

6d • Onsite

About The Position

The Property Operations Lead (Maintenance) role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the Central market, supporting efficient and successful operations for the Chicago market portfolio. You will be responsible for the functionality and efficiency of all in-unit supplies and technology and will be a subject matter expert for all building systems and ensure they function accordingly. Through regular in-person inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in. Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to fixing in-unit broken items, installing replacement furnishings, replacing hardware, repairing drywall, painting, and other routine maintenance tasks. A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

Requirements

• Must have regular access to a reliable vehicle for work.
• Must possess a valid driver's license.
• Must have a clean driving record.
• Must provide proof of insurance.
• Think Like an Owner: Take accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
• Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
• Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
• Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
• Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
• Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
• Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.

Responsibilities

• Facilitate guest experience through on-site operations.
• Support efficient and successful operations for the Chicago market portfolio.
• Ensure functionality and efficiency of in-unit supplies and technology.
• Act as a subject matter expert for building systems.
• Conduct regular in-person inspections to ensure public spaces and individual units are clean, safe, and well-maintained to Kasa brand standards.
• Identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards.
• Perform daily tasks including fixing in-unit broken items, installing replacement furnishings, replacing hardware, repairing drywall, and painting.
• Collaborate daily with Kasa teams and partners to drive results.
• Respond to emergencies during defined days off or after working hours, with compensation above state requirements for a minimum of 2 hours overtime.

Benefits

• Kasa Travel Credit: Allowance of free stays with Kasa, plus a discount for friends and family.
• Equity, bonus, perks, and benefits may be available.
• Paid Time Off: Full-time hourly employees accrue paid time off at a generous rate that increases with tenure.
• Cell phone reimbursement: Reimbursement for a portion of the monthly cell phone bill.
• Health Coverage: Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.
• Wi-fi stipend for qualifying full-time roles.
• Home office stipend for qualifying full-time roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed