Property Management Operations Lead

NeighborWorks Umpqua • Roseburg, OR

18h • Hybrid

About The Position

NeighborWorks Umpqua is seeking a Property Management Operations Lead to provide operational support across our affordable housing portfolio. This role serves as a key technical resource and coordination hub for Property Managers and site staff, helping ensure strong day-to-day operations, regulatory compliance, quality tenant services, and consistency across properties. This is an excellent opportunity for a skilled affordable housing professional who enjoys problem-solving, supporting staff, improving systems, and helping teams deliver stable, high-quality housing services. While this role does not have formal supervisory responsibility, it plays an important leadership role through coordination, guidance, and operational support.

Requirements

• At least 3 years of experience in affordable housing property management, ideally in a multi-site setting
• Working knowledge of LIHTC, HUD, HOME, and USDA Rural Development regulations
• Experience with property management software such as Yardi
• Strong written, verbal, and interpersonal communication skills
• Ability to manage multiple priorities, solve problems independently, and maintain confidentiality
• Valid Oregon driver’s license, current vehicle insurance, and ability to travel between sites

Nice To Haves

• Associate degree in management, business, public administration, or a related field, or equivalent experience
• Strong knowledge of Fair Housing and Oregon landlord-tenant practices
• Experience reviewing compliance files, operational metrics, and site performance trends

Responsibilities

• Support consistent property management practices across the portfolio, including tenant relations, maintenance workflows, and compliance processes
• Conduct site visits to observe operations, support staff, and identify opportunities for improvement
• Serve as a go-to resource for operational challenges such as staffing gaps, urgent maintenance issues, and escalated tenant concerns
• Facilitate regular check-ins with Property Managers related to vacancies, collections, recertifications, and operational priorities
• Monitor key performance indicators such as unit turn times, vacancy rates, and rent collection, and help prepare reports for leadership
• Provide onsite coverage when staffing gaps arise
• Review tenant files and support compliance activities for LIHTC, HUD, HOME, and USDA Rural Development programs
• Maintain EIV Coordinator access and complete required reports in accordance with policy
• Assist with rent increase requests, continuing compliance reports, AFHMP updates, and agency communications
• Help develop and update property management policies, procedures, and staff training
• Partner with Maintenance, Resident Services, and leadership to strengthen cross-department coordination
• Provide practical support to staff using Yardi and other property management systems
• Promote Fair Housing compliance, site safety, and culturally responsive tenant service across the portfolio

Benefits

• mission-driven team working to strengthen affordable housing and community well-being across rural Oregon
• chance to make a direct impact on housing operations, staff support, and resident experience
• helping advance a more resilient and equitable region

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree