Property Operations Associate

Kasa • Austin, TX

5h • $20 - $21 • Onsite

About The Position

The Property Operations Associate is an on-site facilitator of the guest experience at Kasa’s Studio Haus building in Austin, Texas. The associate supports South market operations, serves as a face of Kasa during guest stays, and works with the Guest Experience team and other Kasa teams and partners to keep operations efficient and successful.

The role involves welcoming and assisting guests in person, providing recommendations, addressing concerns, and supporting guest relocations and VIP experiences. Through regular in-person inspections, the associate helps ensure public spaces, common areas, and individual units are clean, safe, well-maintained, and ready for check-in according to Kasa brand standards. The associate also identifies, prioritizes, and carries out cost-effective property improvements.

The schedule is based on market business needs and may include nights, weekends, and holidays. The role is not routinely on-call 24/7, but an associate may be contacted during emergencies; if available, emergency work on defined days off or after hours is compensated at a minimum of two hours of overtime, above applicable state requirements. The position requires regular access to a reliable vehicle for work, a valid driver’s license, a clean driving record, and proof of insurance.

Requirements

• Proficiency with modern technology tools.
• Comfort using a toolkit and devising solutions for common minor repairs and maintenance tasks.
• Ability to establish and implement processes that support high quality standards, identify proactive improvements, and collaborate with external partners.
• Reliability and punctuality, with willingness to work nights and weekends.
• Ability to collaborate with leadership and peers and contribute ideas for operational and guest-experience improvements.
• Confidence, empathy, and creativity in resolving guest needs and concerns.
• Ability to support implementation of new processes, tools, and technology, including communications and training.
• Ability to execute established processes accurately and identify deficiencies affecting guest experience.
• Regular access to a reliable vehicle for work.
• Valid driver’s license, clean driving record, and proof of insurance.

Responsibilities

• Welcome guests, assist them face to face, provide local recommendations, and address guest concerns and needs.
• Facilitate guest relocations and enhance VIP guest experiences.
• Host guest engagement events.
• Plan and strategize for next-day operations.
• Conduct regular in-person inspections of units and public spaces to ensure they are clean, safe, well-maintained, and ready for check-in in accordance with Kasa brand standards.
• Identify, prioritize, and execute cost-effective property improvements.
• Support efficient property operations and collaborate daily with Kasa teams and partners.
• Establish and implement streamlined quality-control processes and collaborate with external partners on improvements.
• Execute established processes precisely and identify deficiencies that negatively affect the guest experience.
• Support tactical change-management efforts, including communication plans and training development.
• Use technology tools to complete daily work and use a toolkit to address common minor repairs and maintenance tasks.
• Take accountability for unit and building performance and work to maximize operating profit per unit.
• Work nights, weekends, and holidays as required by market business needs; respond to emergency calls when available.

Benefits

• Kasa Travel Credit, including an allowance of free stays at Kasa locations and discounts for friends and family.
• Paid time off accrual for full-time hourly employees, increasing with tenure.
• Partial monthly cell phone bill reimbursement.
• Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.
• Qualifying full-time roles may receive a Wi-Fi stipend and home office stipend.
• The role may be eligible for equity, bonus, and other perks and benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed