Property Operations Lead

Kasa • Denver, CO

7d • $25 - $27 • Onsite

About The Position

Kasa is hiring an on-site Property Operations Lead to support efficient and successful operations across its Denver market portfolio. The role helps shape the guest experience by ensuring public spaces, common areas, and individual units are clean, safe, well-maintained, and ready for check-in according to Kasa brand standards. The lead conducts regular in-person inspections and works with Kasa teams, property partners, housekeeping partners, and service vendors to address operational needs and improve properties cost-effectively.

Daily work may include visiting and assessing units, completing recurring property-management tasks, replacing broken items, coordinating with housekeeping and vendors, stocking supplies, assisting with lockouts and last-minute requests, and responding to other guest issues. The role also supports quality control, preventative maintenance, property-level data collection, and process improvements. The schedule is approximately 32–40 hours and flexible according to business needs, sometimes including nights, weekends, and holidays. The position is not 24/7 on-call, though emergency calls may occur; qualifying work on defined days off or after hours is compensated at least at a two-hour overtime minimum.

The position requires regular access to a reliable vehicle for work, a valid driver's license, and a clean driving record with proof of insurance.

Requirements

• Regular access to a reliable vehicle for work.
• Valid driver's license.
• Clean driving record and proof of insurance.
• Proficiency with modern technology tools and ability to use them to complete daily work.
• Comfort using a toolkit and ability to address common minor repairs and maintenance tasks.
• Ability to take accountability for unit and building performance and focus on maximizing operating profit per unit.
• Ability to establish and implement streamlined processes and uphold high-quality standards.
• Reliability and willingness to work nights and weekends.
• Ability to collaborate effectively with leadership, peers, and external partners.
• Confidence, empathy, and creativity in resolving guest needs and problems.
• Ability to execute established processes precisely and identify deficiencies that negatively affect guest experience.

Responsibilities

• Conduct regular in-person inspections of units and public spaces to ensure cleanliness, safety, maintenance, and readiness for check-in in accordance with Kasa brand standards.
• Visit and assess units and complete recurring property-management tasks.
• Identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards.
• Replace broken items and devise solutions to common minor repairs and maintenance tasks.
• Coordinate with housekeeping partners and service vendors.
• Maintain supply inventory at appropriate levels based on provided guidelines.
• Support lockouts, last-minute requests, and other guest issues.
• Identify and communicate on-site issues.
• Participate in the preventative maintenance program.
• Complete brand-standard inspections and gather property-level data.
• Help decrease after-hours calls and inquiries.
• Support implementation of new processes, tools, and technology, including communication plans and training development.
• Collaborate with Kasa leadership, peers, and external partners to improve operational results and guest experiences.

Benefits

• Allowance of free stays at Kasa locations and discounts on nights for friends and family.
• Paid time off accrual for full-time hourly employees, with accrual increasing with tenure.
• Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.
• The role may be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed