Property Operations Lead

Kasa • Savannah, GA

12h • Onsite

About The Position

The Property Operations Lead (Hospitality) role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the Savannah market, supporting efficient and successful operations for the Savannah market portfolio. You will be the face of Kasa during the guest’s stay, interacting with guests face to face, providing assistance and recommendations and address any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in-person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in. Like many operations roles, there is no “typical day” but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: welcoming guests, facilitating guest relocations, planning + strategizing for next-day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations. A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

Requirements

• Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
• Proficient with modern technology tools and effectively uses them to complete daily work.
• Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
• Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
• Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
• Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
• Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
• Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
• Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
• Regular access to a reliable vehicle to use for work.
• A valid driver's license.
• A clean driving record with proof of insurance.

Responsibilities

• Facilitate guest experiences during their stay.
• Support efficient and successful operations for the Savannah market portfolio.
• Interact with guests face to face, providing assistance and recommendations.
• Address any guest concerns that arise.
• Ensure all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards.
• Identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards.
• Welcome guests.
• Facilitate guest relocations.
• Plan and strategize for next-day operations.
• Enhance VIP experiences.
• Host guest engagement events.
• Provide guests with local area recommendations.
• Identify and communicate on-site issues.
• Maintain appropriate supply inventory levels based on provided guidelines.
• Participate in preventative maintenance program.
• Complete brand standard inspections to gather property-level data.
• Decrease the number of after-hours calls and inquiries.

Benefits

• Kasa Travel Credit: Employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay range for this role is $21.00 - $22.50 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: Comprehensive health insurance options, including a company-sponsored plan with fertility coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees