Property Manager, Multifamily (Lease Up)
About The Position
The Property Manager is responsible for maintaining the community to a market-ready standard, providing a high level of service, and motivating a high-performing team to maximize property performance. The role oversees community operations in a fast-paced lease-up environment, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager provides customer service and communication to residents and prospects, completes lease and renewal paperwork to company standards, tracks advertising and client traffic, and develops marketing programs informed by competitive analysis. The role leads and manages on-site leasing, customer service, maintenance, and management personnel; supervises daily operations; and ensures that company policies and procedures are followed. The position also manages the community budget and finances, maintains residents' files, supports leasing and marketing goals, and promotes resident satisfaction and renewals. The position operates in a professional office environment and routinely uses standard office equipment. Regular travel is required, with travel potentially reaching 25% of the time. Physical demands include extended standing and walking, navigating stairs and ladders, working outdoors between buildings in varying weather, and lifting, carrying, pushing, or pulling objects within the stated weight limits.
Requirements
- At least 3 years of property management experience.
- At least 3 years of management experience.
- Effective communication and customer service skills.
- Computer literacy, including Microsoft Office Suite and internet navigation.
- General office, bookkeeping, and sales skills.
- Excellent oral and written communication skills.
- Ability to manage a team.
- Ability to travel up to 25% of the time.
- Ability to meet the described physical demands, including lifting, carrying, pushing, or pulling objects.
Nice To Haves
- Bachelor’s degree.
- Real estate license.
Responsibilities
- Ensure the smooth operation of the community in a fast-paced environment.
- Oversee maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
- Provide customer service and communication to residents and prospects to improve satisfaction, renewals, revenue, reputation, and profitability.
- Complete lease and renewal paperwork in accordance with company standards.
- Track and evaluate advertising and client traffic.
- Develop, mentor, lead, and manage leasing, customer service, maintenance, and management personnel to maximize engagement and minimize turnover.
- Analyze competition and develop creative marketing programs to drive revenue.
- Model and promote Cushman & Wakefield’s mission and standards.
- Supervise day-to-day operations of the on-site team and ensure policies and procedures are followed.
- Interview, hire, and coach on-site staff as necessary.
- Maintain residents' files in accordance with company standards.
- Promote a positive living environment through prompt conflict resolution and consistent follow-up.
- Manage the overall community budget and finances.
- Work with leasing staff to meet leasing and marketing goals.
- Assess staff leasing opportunities, set goals, and improve individual performance.
- Perform other related duties as required or assigned.
Benefits
- 120 hours of paid time off annually, prorated upon hire.
- 40 hours of sick time annually, prorated upon hire.
- Two volunteer days annually.
- 12 or more company holidays annually.
- Paid parental leave.
- Medical, dental, vision, and life insurance.
- Supplementary benefit options, including pet insurance and pre-tax spending accounts.
- Early access to pay.
- Company discounts program.
- Personal and professional development resources, including LinkedIn Learning.
- Employee Assistance Program and counseling services.
- Eligible employees may enroll in flexible spending accounts, health savings accounts, retirement savings plans, and disability insurance programs.
- Paid and unpaid time away from work.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
