Property Manager-Cherry Estates

Millennia Housing Management•Kent, OH

About The Position

Millennia Housing Management is seeking a Property Manager to lead and direct a team focused on increasing occupancy, maintaining the community’s appearance, and delivering a high-quality living experience for residents. The Property Manager is responsible for overall property performance, including financial results, legal and compliance adherence, resident satisfaction, building health and maintenance, and employee engagement. The role oversees daily leasing and service operations, employee performance, vendor work, capital improvement projects, and administrative functions. The Property Manager also handles resident concerns and emergencies, ensures work orders are processed promptly, conducts unit inspections, and plans community activities. The position requires work indoors and outdoors in a residential setting, occasional travel, and the ability to work various shifts, including evenings and weekends when needed.

Requirements

At least three years of property management experience.
At least one year of supervisory experience at a large-scale residential apartment community, or an equivalent combination of education and experience.
High school diploma.
Housing experience; affordable housing experience is preferred, with an emphasis on HUD and LIHTC.
Excellent verbal and written communication skills.
Strong customer service, communication, and interpersonal abilities.
Ability to analyze complex problems, propose workable solutions, and implement corrective actions.
Ability to influence effectively and gain support for ideas and approaches among stakeholders with varying agendas and changing priorities.
Solid understanding of data analysis, budgeting, and business operations.
Strong analytical and problem-solving capabilities.
Strategic and business mindset.
Excellent organizational skills.
Ability to work independently or as a team member and support managers with special projects.
Strong collaboration and relationship-building skills across functional areas and organizational levels.
Ability to work various shifts as needed during regular business hours, including evenings and weekends.
Ability to occasionally lift or move up to 20 pounds and perform the physical activities described, including standing, walking, sitting, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling.

Nice To Haves

Affordable housing experience, particularly involving HUD and LIHTC.

Responsibilities

Foster an inclusive working environment and support employee growth through training and development plans.
Ensure employees have the tools needed to succeed.
Oversee daily leasing and service department operations, focusing on retention, community appearance, and resident customer service.
Increase and maintain occupancy and maximize rent potential for vacant units.
Manage property operations to support profitability and stay within the approved annual operating budget.
Perform market surveys to ensure offerings are competitively priced.
Coach, train, and manage on-site employees, including approving schedules and timecards.
Ensure employees follow operational policies and procedures.
Coordinate vendor work and oversee capital improvement projects.
Perform administrative functions, including verifying and submitting invoices to accounts payable, collecting and posting rents, managing operational data in OneSite, and facilitating evictions.
Plan and execute activities and events throughout the year.
Handle tenant complaints and emergencies promptly and provide excellent customer service.
Ensure work orders are created and processed promptly.
Conduct unit inspections, including quarterly inspections, and maintain the property's curb appeal.
Take on additional responsibilities and special projects as required.