Property Manager at Cason Estates Apartments

Cottonwood Residential•Murfreesboro, TN

1d•Onsite

About The Position

The Property Manager is responsible for the overall performance, operations, and financial success of a multifamily community. The role leads on-site leasing, resident experience, financial management, and property maintenance while ensuring alignment with Cottonwood Residential’s standards and objectives. The Property Manager fosters service excellence, accountability, and collaboration, balancing financial performance, team leadership, and resident satisfaction to maximize asset value and deliver strong operational outcomes. The role oversees community finances and daily operations, leasing and marketing, resident services, team development, and compliance and risk management. It includes regular property inspections, coordination with maintenance teams and vendors, and maintaining accurate property and compliance records. The position may require extended hours, including time before the office opens, and work both indoors and outdoors.

Requirements

At least 3 years of multifamily Property Manager experience.
High school diploma or GED.
Strong financial acumen, including budgeting, reporting, and expense management.
Solid understanding of leasing, marketing strategies, and resident retention.
Excellent communication, leadership, and interpersonal skills.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Effective problem-solving skills and ability to make sound decisions in a fast-paced environment.
Proficiency in Microsoft Office Suite.
Experience with Entrata, REBA, or similar systems.
Self-starter with strong initiative, accountability, and a results-driven mindset.
Flexibility to work extended hours, including time prior to office opening.
Ability to walk the property, stand for extended periods, and work indoors and outdoors as needed.
Ability to stand, walk, or sit according to the day’s needs; approximately 70% of time is spent on feet and 30% sitting at a desk.
Frequent bending, stooping, and squatting; stair climbing; pushing and pulling doors or cabinets; reaching above the shoulders; writing or typing; grasping and turning; and finger dexterity to operate office equipment.
Occasional lifting or carrying of 10–25 lbs.
Constant vision for small details and distances beyond arm’s reach, and constant hearing to communicate with staff, vendors, residents, and prospects in person and by telephone.

Nice To Haves

College degree preferred.
Professional designations such as CAM, ARM, or CCRM preferred.

Responsibilities

Manage community financial performance, including budgets, revenue and expense targets, rent collection, delinquency, and bad debt recovery; participate in legal proceedings as necessary.
Review and approve invoices for accuracy, coding, and budget alignment; assist the Regional Manager with the annual operating budget.
Analyze financial reports, occupancy trends, and market data to inform decisions.
Oversee daily community operations and conduct regular property inspections for maintenance needs, safety concerns, and improvement opportunities.
Oversee Self-Guided Tour operations, including unit readiness, signage, and daily inspections.
Coordinate with maintenance teams and external vendors to complete repairs and capital needs in a timely manner.
Maintain resident files, vendor contracts, property inventory, compliance documentation, and accurate administrative systems and property management data.
Develop and execute marketing and leasing strategies; conduct market surveys and competitive analysis; oversee leasing performance and use of sales techniques and marketing tools.
Implement resident retention programs, respond to resident requests and service needs, and plan or support resident engagement initiatives and community events.
Lead, coach, and develop on-site office and maintenance team members; oversee hiring, onboarding, training, scheduling, and performance management.
Foster team accountability, collaboration, and service excellence; provide feedback and development opportunities, set expectations, and monitor performance against goals.
Ensure compliance with company policies, safety standards, and applicable local, state, and federal regulations, including OSHA standards.
Identify and address risks, safety hazards, and operational concerns; maintain documentation for permits, licenses, and regulatory requirements.