Property Manager at Cason Estates Apartments

Cottonwood Residential•Murfreesboro, TN

About The Position

The Property Manager is responsible for the overall performance, operations, and financial success of a multifamily community. The role leads on-site leasing, resident experience, financial management, and property maintenance, ensuring alignment with Cottonwood Residential’s standards and objectives. The Property Manager promotes service excellence, accountability, and collaboration while balancing financial performance, team leadership, and resident satisfaction to maximize asset value and achieve strong operational outcomes. The role oversees community finances and daily operations; leasing, marketing, and resident engagement; and the hiring, development, and performance of on-site office and maintenance staff. It also ensures compliance with company policies, safety standards, and applicable regulations, and proactively manages operational and safety risks.

Requirements

At least 3 years of multifamily Property Manager experience.
High school diploma or GED.
Strong financial acumen, including budgeting, reporting, and expense management.
Solid understanding of leasing, marketing strategies, and resident retention.
Excellent communication, leadership, and interpersonal skills.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Effective problem-solving skills and sound decision-making in a fast-paced environment.
Proficiency in Microsoft Office Suite.
Experience with Entrata, REBA, or similar systems.
Self-starter with initiative, accountability, and a results-driven mindset.
Flexibility to work extended hours, including time before the office opens.
Ability to walk the property, stand for extended periods, and work indoors and outdoors as needed.
Ability to stand, walk, or sit as operational needs dictate; the posting estimates 70% of time on feet and 30% sitting at a desk.
Frequent bending, stooping, squatting, stair climbing, pushing and pulling, reaching above the shoulders, writing or typing, grasping and turning, and finger dexterity.
Occasional ability to lift or carry 10–25 pounds.
Visual ability to see small details and objects beyond arm’s reach, and hearing ability to communicate with staff, vendors, residents, and prospects.

Nice To Haves

College degree.
Professional designation such as CAM, ARM, or CCRM.

Responsibilities

Manage community financial performance, budgets, revenue and expense targets, rent collection, delinquency, and bad debt recovery.
Participate in legal proceedings as necessary and review and approve invoices for accuracy, coding, and budget alignment.
Assist the Regional Manager with developing and managing the annual operating budget.
Analyze financial reports, occupancy trends, and market data to inform decisions.
Oversee daily community operations and conduct property inspections to identify maintenance needs, safety concerns, and improvements.
Oversee Self-Guided Tour operations, including unit readiness, signage, and daily inspections.
Coordinate with maintenance teams and external vendors on repairs and capital needs.
Maintain accurate resident, vendor, inventory, and compliance records, and ensure administrative systems and property data are up to date.
Develop and execute marketing and leasing strategies to achieve occupancy and revenue goals.
Conduct market surveys and competitive analysis, and oversee leasing performance and use of sales techniques and marketing tools.
Implement resident retention programs and respond to resident requests and service needs.
Plan and support resident engagement initiatives and community events.
Lead, coach, and develop on-site office and maintenance employees; oversee hiring, onboarding, training, scheduling, and performance management.
Set expectations, monitor performance against goals, and foster a culture of accountability, collaboration, and service excellence.
Ensure compliance with company policies, safety standards, OSHA standards, and applicable local, state, and federal regulations.
Identify and address risks, safety hazards, and operational concerns, and maintain documentation for permits, licenses, and regulatory requirements.