Property Manager

Cornerstone Residential•South Sioux City, NE

27d•Onsite

About The Position

We are a comprehensive property management company committed to providing exceptional service while maximizing revenue for our partners. Our mission is to protect and enhance the value of the properties we manage, ensuring they thrive in a competitive market. Today, we manage over 23,000 housing units across 229 communities throughout the western and mid-United States. At the heart of our operation is a strong focus on resident and employee satisfaction, which we believe is essential for maintaining high occupancy rates and fostering community loyalty. We strive to create welcoming and enjoyable living environments for all residents, ultimately driving income growth for property owners.

Requirements

Prior experience in multi-family property management.
LIHTC and HUD experience.
Onesite and Realpage knowledge.
Working knowledge of OneSite or other property management software.
Reliable transportation, auto insurance, and a valid driver’s license.
Proven ability to market properties.
Strong communication and customer service skills.

Nice To Haves

CAM, ARM, or CCRM certification.
Bilingual or multilingual skills.

Responsibilities

Manage day-to-day operations, including inspecting property, verifying vacant unit conditions, managing daily property requirements, and maintaining long-range capital improvements planning.
Ensure all monies received are deposited and recorded daily and confirm proper bookkeeping procedures are followed.
Compile weekly/monthly property status reports.
Promptly respond to resident concerns, comments, and/or complaints.
Ensure proper move-in paperwork, keys, and remotes are prepared for new residents.
Operate the office in a professional, clean, uncluttered, and well-staffed manner.
Inspect make-ready apartments prior to move-in.
Maintain and/or create a resident renewal program to encourage resident retention.
Create a sense of community at the property while maintaining the policy of non-fraternization.
Manage property maintenance with the assistance of the maintenance team.
Manage requests for repairs and maintenance and evaluate timely completion of work orders.
Maintain compliance with required permits for operating the property (e.g., pool, elevator).
Monitor electric, water, and gas usage on the property.
Maintain and manage all financial responsibilities, including approving and submitting invoices for payment.
Maintain accurate records of property transactions and submit on a timely basis (e.g., rent rolls, delinquency reports, move-in/move-outs).
Complete variance reports and other weekly reports.
Manage and monitor rental collection, ensuring rent and other charges are collected timely and posted daily.
Ensure proper legal notices are given and deadlines are met concerning filing evictions, writs, and attending court hearings.
Ensure compliance with community policies and lease agreements.
Respond to violations and communicate with residents.
Assess move-out condition of apartments and ensure a final account statement is sent with the final disposition.
Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office.
Manage property personnel, including creating, mentoring, and managing a cohesive property management team.
Coordinate orientation and ongoing training programs for property staff.
Complete performance reviews for staff and make recommendations for salary increases and/or advancement.
Manage time off for the property management team and submit payroll for processing.
Ensure staff receives new hire safety orientation and annual safety training.
Coordinate with the maintenance supervisor and attend monthly safety meetings and training for property staff.
Monitor the use of proper safety precautions on the property.
Follow company procedures and report any workers’ compensation issues and/or employee incidents immediately to the workers’ compensation carrier, management, and human resources.
Manage, create, and monitor marketing activities.
Understand the market and any other aspects of the sub-market that could impact occupancy and/or income of the property.
Assist with the creation of marketing surveys and understand marketing strategies to secure prospective residents.
Supervise the leasing team to ensure the property is rented to its fullest capacity.
Perform other duties as assigned or requested to support property operations.