Property Manager-Kona Villa

Millennia Housing Management•Owosso, MI

20h•Onsite

About The Position

Millennia Housing Management is seeking a Property Manager to lead and direct a team focused on increasing occupancy, maintaining the community’s appearance, and providing residents with a high-quality living experience. The Property Manager is responsible for overall property performance, including financial results, legal and compliance adherence, resident satisfaction, building health, and employee engagement. The role oversees leasing and service operations, manages the property within its approved annual operating budget, supports employee development, coordinates vendors and capital improvement projects, and handles administrative functions such as rent collection, invoice processing, operational data, and evictions. The Property Manager also responds to resident concerns and emergencies, ensures work orders and inspections are handled promptly, and plans community activities. Work takes place indoors and outdoors in a residential setting, with regular exposure to varying weather, noise, people, and equipment. Travel may involve vehicles, planes, and other transportation. The position may require working various shifts, including weekends and evenings, to provide coverage during regular business hours. Employment is contingent on completion of reference checks, pre-employment drug testing, and credit and criminal background reviews.

Requirements

At least three years of property management experience.
At least one year of supervisory experience at a large-scale residential apartment community, or an equivalent combination of education and experience.
High school diploma.
Housing experience is required; affordable housing experience is preferred, particularly with HUD and LIHTC.
Excellent verbal and written communication skills.
Superior customer service, communication, and interpersonal abilities.
Ability to analyze complex problems, propose workable solutions, and implement corrective actions.
Ability to influence stakeholders and gain support for ideas and approaches across differing agendas and shifting priorities.
Solid understanding of data analysis, budgeting, and business operations.
Strong analytical and problem-solving capabilities and a strategic, business-minded approach.
Excellent organizational skills.
Ability to work independently or as a team member and support managers with special projects.
Strong collaboration and relationship-building skills across functional areas and organizational levels.
Ability to work various shifts as needed, including weekends and evenings.

Nice To Haves

Affordable housing experience, preferably with an emphasis on HUD and LIHTC.

Responsibilities

Foster an inclusive working environment and promote employee growth through training and development plans.
Ensure employees have the tools they need to succeed.
Oversee daily leasing and service department operations, with a focus on retention, community appearance, and resident customer service.
Increase and maintain occupancy and maximize rent potential for vacant units.
Manage property operations to support profitability and compliance with the approved annual operating budget.
Conduct market surveys to ensure offerings are competitively priced.
Coach, train, and manage on-site employees, including approving schedules and timecards.
Ensure employees follow operational policies and procedures.
Coordinate vendor work and oversee capital improvement projects.
Perform administrative functions, including verifying and submitting invoices, collecting and posting rents, managing operational data in the site system, and facilitating evictions.
Plan and execute activities and events throughout the year.
Handle tenant complaints and emergencies promptly and provide excellent customer service.
Ensure work orders are created and processed promptly.
Conduct unit inspections, including quarterly inspections.
Maintain the property's curb appeal.
Perform additional responsibilities and special projects as required.