Property Manager - Multifamily Residential

JLL•Chicago, IL

1d•$105,000 - $144,000•Onsite

About The Position

JLL is seeking a Property Manager to lead operations for a luxury Class A high-rise currently in lease-up in Downtown Chicago. The role has full accountability for financial performance, team leadership, ownership partnership, and delivering a high-quality resident experience. The Property Manager serves as the primary operational liaison to an ownership group actively engaged in asset performance. The position oversees ownership relations and reporting, financial planning and performance, on-site team leadership, lease-up and resident experience, and building operations. Responsibilities include developing budgets and business plans, presenting financial and operational reporting, managing leasing and resident service outcomes, supervising the property team, overseeing building systems and vendors, and maintaining regulatory compliance. The role is on-site in Chicago and requires availability for after-hours emergencies and occasional evening or weekend resident events.

Requirements

At least 5 years of experience as a Multifamily Property Manager.
At least 3 years managing luxury Class A high-rise apartment communities, ideally with 250 or more units in an urban market, including at least one lease-up.
At least 3 years directly supervising an on-site team that includes leasing, resident services, and maintenance staff.
Third-party, fee-managed property experience, including direct reporting to ownership or asset management.
Strong financial skills in budget creation, variance reporting, reforecasting, general ledger coding, and capital project tracking.
Active Illinois Real Estate Broker license or ability to obtain one within 90 days of hire.
Proficiency in Yardi Voyager 7S and RentCafé.
Exceptional written and verbal communication skills and ability to build trust and credibility with sophisticated ownership groups and asset management partners.
Working knowledge of fair housing laws and the Chicago Residential Landlord and Tenant Ordinance.
Availability for after-hours emergencies and occasional evening or weekend resident events.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Demonstrated lease-up success, bringing properties to stabilization on or ahead of schedule while maintaining strong resident satisfaction and reputation performance.
CAM, CPM, or ARM designation.
Experience managing mixed-income properties with Chicago Affordable Requirements Ordinance units or similar income-restricted components within market-rate communities.
Hospitality background or a demonstrated hospitality-driven service approach.
Bachelor's degree in business, real estate, hospitality, or a related field.

Responsibilities

Serve as the primary point of contact for ownership and asset management, providing timely, accurate, proactive communication.
Prepare and present weekly, monthly, quarterly, and annual ownership reports, including financial packages with variance commentary and reforecasts.
Lead client meetings and property reviews, communicating performance, risks, and priorities and providing well-supported recommendations.
Develop the annual operating and capital budgets and business plan, and manage the property within established financial targets.
Collaborate with the revenue manager on pricing, concessions, and renewal strategies to maximize revenue during lease-up.
Oversee payables to ensure invoices are accurately processed and paid on time according to established protocols.
Oversee month-end close, ensuring financial data is accurate, reconciled, and delivered within required timeframes.
Monitor delinquency and direct collection strategies to minimize receivables from current and former residents.
Lead and directly oversee the on-site team, including the assistant property manager, leasing professionals, resident services staff, and engineering personnel.
Recruit and develop staff through coaching, clear performance expectations, feedback, and management of personnel matters.
Promote accountability, service excellence, and professional execution across property operations.
Drive leasing velocity and achieve stabilized occupancy on schedule.
Make resident experience a priority in operational decisions and service delivery.
Resolve escalated resident concerns professionally and follow through consistently.
Support resident satisfaction, online reputation, retention, and renewals.
Ensure resident events, amenity programming, and building communications meet an elevated standard.
Ensure building systems are maintained, preventive maintenance is completed, work orders are handled promptly, and unit turns meet standards and schedules.
Maintain compliance with high-rise life-safety regulations, inspections, and permitting requirements.
Oversee vendor procurement, contract execution, insurance documentation, and service performance.
Conduct regular property inspections to ensure physical conditions meet operational and aesthetic standards.
Ensure compliance with fair housing laws, the Chicago Residential Landlord and Tenant Ordinance, and applicable federal, state, and local regulations.