Property Manager (Austin Water)

City of Austin•Austin, TX

5d•Hybrid

About The Position

Austin Water is a City of Austin utility that provides water services to more than 1,000,000 people across the Austin metropolitan area. The Property Manager, under general direction, manages all aspects of a single property or portfolio of properties, department-wide programs, or operations. The role oversees facility operations, maintenance, and safety compliance and may manage multi-site, multi-building facilities such as treatment plants, administrative buildings, and laboratories. The position is based at Waller Creek Center in Austin, Texas, with work at other Austin-area locations as needed. The schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m. Telework may be considered after the employment probationary period, in accordance with policy. This is a City-designated critical position; employees may be reassigned to provide essential services during extraordinary situations or emergencies. The Property Manager coordinates and supervises skilled trades and building, grounds, or custodial staff; responds to occupants’ needs; ensures services meet City and Austin Facilities Management requirements; inspects properties; manages vendors; and serves as a primary contact for department points of contact and Austin Facilities senior management. The position also develops and monitors operating and capital budgets, prepares performance reports, evaluates programs and projects, plans for future needs, coordinates with other divisions, and promotes safety. It carries full supervisory responsibilities, including selection, training, evaluation, counseling, and recommendations for dismissal. Candidates must have a high school diploma or equivalent and seven years of related experience, including three years in a supervisory capacity. Up to three years of experience may be substituted by additional education, at one year of education for each year of experience. No license or certification is required. The annual hiring range is $75,950–$95,700. The City describes its benefits as including medical coverage, paid leave, retirement, training opportunities, wellness programs, professional development, and other benefits.

Requirements

High school graduation or equivalent.
Seven years of experience in a related field, including three years of supervisory experience.
Up to three years of required experience may be substituted with additional education, at one year of education for one year of experience.
Knowledge of management and budgeting principles, maintenance operations, applicable legislation and legal requirements, financial terms and principles, and advanced analytical and quantitative methods.
Personnel management skills.
Budget development and administration skills.
Ability to develop and maintain good working relationships with contractors, City employees, and the public.
Skill in applicable software applications, data analysis, problem-solving, planning, organizing, and oral and written communication.
Ability to multitask and prioritize, provide timely and courteous customer service, conduct advanced financial analysis, and interpret complex documents.
Ability to foster systematic processes and continuous improvement.
Must be able to perform the essential functions with or without reasonable accommodations.
Must meet City of Austin Driver Safety Program standards to drive to multiple locations; otherwise, the employee is responsible for transportation to and from those locations.
Proficiency in Microsoft Word, Outlook, and PowerPoint and general maintenance competency are assessed before interview.
A detailed employment application, résumé, and cover letter are required.
A criminal background investigation is required.

Nice To Haves

Advanced professional experience in facilities management within a municipal environment.
A proven track record managing third-party vendor performance and enforcing service level agreements.
Advanced experience directly supervising, scheduling, and evaluating maintenance technicians and trade specialists across multiple disciplines.
Experience managing and maintaining multi-site, multi-building complexes, including treatment plants, administrative buildings, and laboratories.
Familiarity with budget or contract management.
Knowledge of building automation control systems.
Proficiency in Microsoft Excel.
Willingness and ability to travel to multiple work locations.

Responsibilities

Manage all aspects of a single property, a portfolio of properties, department-wide programs, or operations.
Coordinate and supervise skilled craft staff, including plumbing, electrical, and HVAC workers, as well as building, grounds, or custodial staff or programs.
Respond to occupant needs and ensure administrative, building, technical, and custodial staff resolve problems.
Ensure property services comply with City of Austin and Austin Facilities Management policies, procedures, regulations, contractual obligations, and standards.
Conduct periodic property inspections and recommend or approve alterations, maintenance, and reconditioning.
Contract for and supervise vendor services as required.
Serve as the primary contact for occupant department-specific points of contact and Austin Facilities senior management.
Develop, control, and monitor annual operating and capital budgets; forecast management plans; and prepare monthly performance reports.
Evaluate the effectiveness and efficiency of programs, properties, and projects.
Develop and recommend short- and long-range plans.
Coordinate activities with other divisions and sections.
Promote the City and department safety culture and enforce safety rules.
Develop and establish goals, priorities, and procedures.
Perform supervisory activities, including staff selection, training, evaluation, counseling, and recommending dismissal.
Oversee facility operations, maintenance, and safety compliance.
Travel to multiple work locations in the Austin area as needed.