Property Manager - 2640 E. Lehigh

CRM Residential • Philadelphia, PA

19d

About The Position

CRM Residential is seeking a Community Property Manager to oversee all phases of property operations at 2640 E. Lehigh. The role focuses on building and maintaining relationships with residents, stakeholders, and partners while delivering effective community engagement. The manager is responsible for maximizing net operating income through cost control and revenue improvement, administering and maintaining the physical property, supervising and directing personnel, and managing the property's finances within approved budget guidelines.

The Community Property Manager will develop engagement strategies, manage communications and content across social media and other channels, plan community events, monitor feedback, analyze engagement metrics, and report results to management. The role also involves collaborating with cross-functional teams to maintain consistent messaging and branding.

CRM Residential is an award-winning, full-service property management company managing more than 11,000 apartments valued at over one billion dollars. It describes its work as purpose-driven and offers ongoing training, career paths, mentorship, and technology intended to make work easier, safer, and more efficient.

Requirements

• High school diploma or equivalent education.
• 3–5 years of property management experience, including at least 2 years of tax-credit experience.
• Family Tax-Credit experience.
• HUD knowledge or experience and strong management experience.
• Familiarity with the Enterprise Income Verification system.
• Experience processing HAP vouchers through TRACs and successfully completing a MOR with the Contract Administrator.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Ability to work independently and as part of a team.
• Passion for building and engaging communities.
• Valid driver's license and reliable transportation.

Nice To Haves

• Bachelor's degree.
• Affordable housing certifications.
• Prior training in budget preparation and report analysis, marketing, and human resource management.

Responsibilities

• Oversee all phases of property operations, including administration and maintenance of the physical property.
• Achieve the highest possible net operating income through cost-control and revenue-improvement programs.
• Supervise and direct property personnel.
• Manage the property's financial operations within approved budget guidelines.
• Develop and implement community engagement strategies to increase customer satisfaction and loyalty.
• Build and maintain relationships with customers, stakeholders, and partners.
• Monitor and respond to customer feedback and inquiries on social media and other channels.
• Create and manage content for social media, blogs, and other communication channels.
• Plan and execute community events and activities.
• Analyze community engagement metrics and provide regular reports to management.
• Collaborate with cross-functional teams to ensure consistent messaging and branding across communication channels.

Benefits

• Comprehensive health coverage.
• Retirement savings with employer contribution, including a 3% Safe Harbor match of compensation to the employee's 401(k) once eligible, regardless of employee contributions.
• Bonus potential.
• Paid time off (PTO).
• Company-paid holidays.
• Ongoing training, clear career paths, and mentorship programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED