E&S Property Team Leader

AXIS•Princeton, NJ

7d•$140,000 - $190,000•Hybrid

About The Position

AXIS is seeking an E&S Property Team Leader for its North America Claims team to support the expansion of its presence in the North American E&S Property market. Reporting directly to the Head of E&S Property Claims, this role is accountable for the quality, accuracy, and performance of serious and complex commercial property claims. The Team Leader provides ongoing management involvement, direction, and technical guidance, and leads, mentors, and manages the performance and development of employees. The role uses data-driven reporting and productivity metrics to develop an operating model that supports high-quality client service and career development for claims professionals. It also delivers the AXIS North America Claims value proposition by engaging with stakeholders, brokers, and insureds and maintaining consistent communication and service. The Team Leader directly supervises claims professionals and manages claims work, including investigation, coverage, liability, and damages evaluation. The role collaborates with the Head of Specialty Complex Claims on coverage disputes involving litigation and arbitration, supports underwriting inquiries and risk assessments, and builds relationships with internal and external stakeholders. The role includes travel for team management, broker and client meetings, conferences, and other marketing activities.

Requirements

3–5 years of claims management experience in claims leadership for the specific lines of business.
Demonstrated leadership, organizational, and management skills.
A public profile and reputation for leadership and technical excellence.
Ability to influence and collaborate at all organizational levels, internally and externally, and to identify and resolve complex, disputed claims.
Analytical and data proficiency to drive results, make decisions, and drive outcomes.
Ability to balance immediate claim issues with the broader portfolio and customer service impact of coverage disputes and issues.
Excellent oral and written communication skills and ability to deal effectively with people who have conflicting expectations, differing opinions, and multiple viewpoints.
Experience handling claims involving a wide variety of loss scenarios, including CAT losses, and reporting and presenting about them to senior management.
In-depth knowledge of claims, litigation, arbitration, and trial processes, and excellent analytical, investigative, and negotiating skills.

Responsibilities

Directly supervise and manage claims, including investigation and analysis and evaluation of coverage, liability, and damages, in accordance with best practices.
Collaborate with the Head of Specialty Complex Claims on coverage disputes, including litigation and arbitration involving AXIS issuing companies.
Ensure the Claim Leadership team effectively completes and manages high-quality Claim Summary Reports.
Ensure claims policies, procedures, and practices are understood and administered in accordance with company and policy standards.
Implement a people strategy supporting training and skills improvement, increased bench strength, and improved career paths.
Foster a professional environment and business culture that supports desired business results.
Focus on claim resolution and process improvement, fulfill obligations, maximize cost effectiveness, and help the Company understand drivers and trends and help partners attract and retain business.
Support underwriting inquiries and information requests concerning policy construction and drafting; report claim trends; conduct data analysis and risk assessments.
Coach and mentor direct reports, provide regular feedback, and develop employees for broader responsibilities, working with HR Business Partner support and guidance.
Recruit, hire, and retain talent and develop succession plans.
Build and maintain relationships with internal stakeholders, including peers, Underwriting, Actuarial, and executive management, and external stakeholders, including brokers, insureds, attorneys, auditors, reinsurers, and vendors.
Demonstrate AXIS behaviors aligned with its values of People, Decisiveness, Excellence, and Stronger Together.
Travel for team management, broker and client meetings, conferences, and other marketing activities.