Property Manager- Portfolio

Castle Group•Riverview, FL

About The Position

The Portfolio Property Manager (PM) is a licensed Community Association Manager (CAM) under Florida Statute 468 and must be knowledgeable about Florida statutes governing homeowners’ and condominium associations. Under general supervision and in association with the Board of Directors, the PM plans, directs, recommends, creates, and implements policies and procedures to ensure that services for maintaining Association common elements are delivered in accordance with governing documents and in a first-class manner. The role oversees multiple smaller developer sites and is a hands-on leadership position responsible for the operational, administrative, financial, maintenance, and security functions of the Associations. The PM is on call 24 hours a day, 7 days a week, for emergency consultation when incidents require management intervention. Services are under the direct supervision of Castle Management and are performed according to the management agreement between the governing Developer Board of Directors and Castle Management, LLC. The PM provides exemplary customer service consistent with Castle Group’s values and mission. The position supervises on-site staff where applicable. It requires travel between sites during the week, and may require off-site training or coverage at other communities within a reasonable commuting distance. Extended hours and weekend work may be needed. The employee must be able to meet the stated physical requirements, with reasonable accommodations where applicable.

Requirements

An active Community Association Manager (CAM) license is required when managing a site in Florida.
At least two years of CAM or related business experience are required; more experience may be required depending on the community.
Intermediate to advanced knowledge of property management accounting practices, deficit funding, and budgeting.
Intermediate skills with Microsoft Office, including SharePoint, Excel, Word, Outlook, and PowerPoint.
A valid driver’s license.
Outstanding customer service, communication, and interpersonal skills.
Strong experience with conflict-resolution strategies.
Advanced time-management skills and ability to prioritize work amid changing demands.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to multitask and stay organized.
Strong negotiation skills.
Ability to present and speak in public settings.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and exercise good judgment during emergency, difficult, and stressful situations.
Ability to lift 30 pounds using appropriate safety procedures.
Ability to stand for long periods, work in varying environmental conditions, walk and climb stairs, handle and grasp objects, reach with hands and arms, type extensively, use a computer monitor, navigate properties and buildings, and repeat wrist, hand, and finger motions.
Visual ability correctable to 20/20 and ability to detect auditory and visual emergency alarms.
Ability to hear, understand, and appropriately respond to verbal requests in person and by telephone, and to communicate professionally in person and by telephone.
Ability to travel to different sites during the week.
Ability to work extended hours and weekends when needed.

Nice To Haves

An Associate’s degree with a concentration in business is preferred.
Knowledge of or experience with construction and home-building processes relating to Certificates of Occupancy and closings.
Fluency in multiple languages is desirable and may be required depending on the community’s needs.
Ability to travel off-site for training as needed and occasionally cover staff at other communities within a reasonable commuting distance.

Responsibilities

Implement and comply with reporting requirements in the Castle Management contract and meeting requirements under Florida Statutes 718 or 720.
Conduct routine community and facility inspections using assigned checklists to identify maintenance, security, violations, safety, and landscaping deficiencies.
Create and implement systems to protect Association assets and records.
Manage Association budgets and financial processes, including reviewing expenses and submitting deficit funding requests to maintain cash flow.
Assist with monthly financial reports, review them for accuracy and variance trends, and support the Treasurer with responses to financial questions.
Recommend collection actions for delinquent accounts.
Create and maintain processes for Association records required by Florida statute, including maintaining the Association website.
Create and implement emergency preparedness plans, including plans for weather events and natural disasters.
Solicit and review bids and compile bid analysis sheets for Board review for maintenance, construction, and other Association projects and services.
Investigate accidents and property-damage or personal-injury claims, prepare written reports, and report them to the appropriate party within required timelines.
Liaise with legal counsel and Association vendors as needed for Association business.
Review and code vendor invoices, confirm work is satisfactorily completed, and ensure payments align with Board direction.
Create and implement architectural change request processes, use assigned software to engage Board or Committee members in reviews, and set up Architectural Review Committee meetings.
Set up or transfer Association utility accounts from the Developer.
Schedule and lead new-owner welcome meetings and orientations as needed.
Purchase equipment and supplies for site offices and lifestyle programs, if applicable.
Foster appropriate communication among Board Members, residents, and Management.
Respond to resident, owner, and Board Member requests within required timelines.
Directly supervise the on-site team where applicable.
Perform other duties and responsibilities as assigned.